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Old 03-14-2005, 09:59 PM   #1 (permalink)
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Default ACK!?! Crashed on upgrading to 4--dead BB?

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I was in the midst of upgrading my BB 7730 to OS4, and the installer failed. (some general error about having a problem backing up files). Got an hourglass on the BB, then an error: JVM ERROR 523 and an option to reset. I reset, and it starts the entire process over. Sometimes, more often now than not, I click the reset option, and it takes me to another page saying JVM ERROR 523, and that has a different, larger reset button, but clicking that does nothing.

I've tried the javaloader -u wipe on it, but it cannot open the port. I've tried to use the application loader, but it cannot detect the blackberry on the USB port. Am I looking at a dead BB?

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Old 03-14-2005, 10:03 PM   #2 (permalink)
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Did you remove and reinsert the battery?
Does that cause the USB to work again?
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Old 03-14-2005, 10:10 PM   #3 (permalink)
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I tried using the remove/reinsert battery--no dice.

To be absolutely specific--I remove the battery, run the javaloader -u wipe, and in the time it takes to think, I put the battery back in, and it still fails.

I'm beginning to really get worried.

To add some MORE specifics: With the battery in, Windows gives me an error about how it doesnt recognize the device. I removed the battery once, and it detected a RIM device on the USB bus, but javaloader would not connect, and I couldnt reproduce that particular situation...

the fun continues. when I use the desktop manager, and look at connection settings, I select USB. For the first 5 minutes of the JVM error 523 crash, I watch as it recognizes my BB's PIN, and then, doesnt, and does again. When it recognizes the PIN, if I use the javaloader, it tries to connect on average 30 seconds loger than normal, but still fails out in the end. When I doubleclick on application manager during this period, the app manager hangs for about 20 seconds, then defaults to its welcome screen.

waiiit. Its all dependent on how I wiggle the cable connecting the PC to the BB....what?!

Ok, now that ive firmly connected the cable, the Javaloader is hanging on connect...just sitting there...

Last edited by void808 : 03-14-2005 at 10:45 PM.
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Old 03-14-2005, 10:14 PM   #4 (permalink)
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I really can't believe that it crashed during the OS update--it figures, though. When I update PalmOS stuff, Im always biting my nails, but during this one, I was laid back and optimistic. Now I have a paperweight.
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Old 03-14-2005, 10:48 PM   #5 (permalink)
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HAH! Ok, connected, disconnected....

no os on it, now I have an error, 507 with some icon with a circle and slash.

any idea what to do next?
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Old 03-14-2005, 11:17 PM   #6 (permalink)
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Error 507 is the one you want. (That's the one that you SHOULD be able to get USB connection on. I've always seen most people successfully recover from a 507, anyways ....)

You should now be able to "javaloader -usb wipe"

If USB is having problems, skip the hub, and directly connect. Try different USB ports. Try a different computer.

Your USB problems may be related to your original OS install problem; I wouldn't reinstall the OS on the same USB port.
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Last edited by Mark Rejhon : 03-14-2005 at 11:19 PM.
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Old 03-15-2005, 12:55 AM   #7 (permalink)
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Everything worked out marvelously. Installed 4, and its purring like a kitten again.

Thanks Mark. You're tops!!!
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