We're about to deploy around 50 7920s to some mobile technicians in the UK. The plan is to use email as a replacement for SMS, which the techs currently use to send in updates on their service calls for the day. In order to use email, there are 7 or 8 fields that need to be identified within the email (i.e. time, date, fault description etc). The simplist way would be to have a 'template' saved, where all the field headings are pre-typed, and the tech just enters the information, however I can't find an easy way to do that on the BB.
Any ideas? I realise this post is a bit vague, but hopefully it's clear enough!