BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 09-19-2006, 09:47 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2006
Model: 8800
Carrier: T-Mobile
Posts: 31
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default BES Not Synchronizing Folders.....quick help please!

Please Login to Remove!

Hey everyone! I just got the pearl. I've had several blackberries before (I also manage our BES) and I can't figure this one out. I'm sure it's one of those "DUH" problems that should get fixed real quick.

The blackberry is receiving new messages correctly and such. It's just not retrieving the messages that are already in the specified folders that it's supposed to sync (even inbox)! I've tried connecting it using USB and it's still not working! It just won't pull down my other folders.

Any ideas why it's not pulling them down? Thanks!

PS: It'll even correctly show the item in a folder after I move it on the computer....but it still doesn't have any messages from before I started using this specific blackberry.
Offline  
Old 09-19-2006, 09:56 PM   #2 (permalink)
CrackBerry Addict
 
Join Date: Jul 2005
Location: Solon, OH, USA
Model: 9000
OS: 4.6.0.167
PIN: 20878533
Carrier: ATT
Posts: 708
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

That is how it works. BES pushes and reconciles. BES does not synchronize emails. Sorry. This is the fine dividing line between the BB/BES solution and other PDAs. Since you manage the BES you should have access to the documentation.

If you want access to your old emails, backup your prior BB handheld using Desktop Manager, then restore just the messages portion onto the new handheld. That should get you your old messages back.
Offline  
Old 09-19-2006, 09:58 PM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2006
Model: 8800
Carrier: T-Mobile
Posts: 31
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Aroc
That is how it works. BES pushes and reconciles. BES does not synchronize emails. Sorry. This is the fine dividing line between the BB/BES solution and other PDAs. Since you manage the BES you should have access to the documentation.

If you want access to your old emails, backup your prior BB handheld using Desktop Manager, then restore just the messages portion onto the new handheld. That should get you your old messages back.
Why wouldn't reconsiling include downloading my old messages? I swear I always got at least my inbox messages before.

In fact, I know I did. This was the 2nd time I've enterprise activated this device because the first one took down a bunch of contacts from a contact list I didn't want it to. That first time, I got all of my emails from my inbox correctly! Why is it not doing it now?
Offline  
Old 09-19-2006, 10:36 PM   #4 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2006
Model: 8800
Carrier: T-Mobile
Posts: 31
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Not to mention the calendar isn't synching.....something is very wrong here. I'm gonna wipe and redo the entire thing.
Offline  
Old 09-19-2006, 10:53 PM   #5 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2006
Model: 8800
Carrier: T-Mobile
Posts: 31
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yup....did EA for the 3rd time and it started working. All of the old messages came through and the calendar started syncing.
Offline  
Old 09-19-2006, 10:59 PM   #6 (permalink)
Retired BBF Moderator
 
Pizzle's Avatar
 
Join Date: Mar 2006
Location: South Florida
Model: 8310
PIN: T + PINT = QUART
Carrier: at&t
Posts: 2,385
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'm going out on a limb, because I'm DEFINITELY not the expert on this, but I'm pretty sure that it is going to reconcile with the Exchange Server, and whatever's on there...not necessarily the BES...

Of course, I could be making that up...
Offline  
Old 09-20-2006, 08:18 AM   #7 (permalink)
BlackBerry Mensa
 
takeshi's Avatar
 
Join Date: Jan 2005
Location: Houston
Model: 8310
Carrier: at&t
Posts: 7,741
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

EA will push out a certain number of historical email to the Blackberry but it will not push all old email. As was mentioned email does not sync on a Blackberry. Reconciliation does not include pushing old email to the device. Please read your docs and the FAQ's as this is an important issue to understand, especially if you're an admin.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Gast Vacuum pump with 1/3 hp Dayton motor industrial machine mechanics tool
$149.99
Gast Vacuum pump with 1/3 hp Dayton motor industrial machine mechanics tool pictureCVI LN2 Vacuum Insulated T42981
$799.0
CVI LN2 Vacuum Insulated T42981 pictureTee Vacuum Fitting - KF25, Stainless Steel
$50.0
Tee Vacuum Fitting - KF25, Stainless Steel picture607  pro Challenger vacuum pump
$1300.0
607  pro Challenger vacuum pump pictureWelch Gemini 2050B-01 Dry Vacuum Pump
$299.95
Welch Gemini 2050B-01 Dry Vacuum Pump picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.