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Old 09-20-2006, 07:31 PM   #1 (permalink)
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Default Synchronize Blackberry with company email

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We're running Exchange 2003 and we have a few managers that have Blackberries that would like to synchronize their email wirelessly when they are out of the office. I'm a newbie and was hoping someone could answer these questions...

1) Do we need to purchase a BES in order to sychronize email to a users BB?
2) Can we use BIS instead of BES to synchronize email to a users BB?
3) Will the synchronizing of email be immediate with BES and BIS?

Thanks for any help.
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Old 09-21-2006, 08:13 AM   #2 (permalink)
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First off, Blackberries don't sync email. I'm not sure, but I'm betting the FAQ's cover the difference between synchronization and reconciliation (if not, they really need to as this comes up again and again). Now, to answer your questions:

1. BES is required for email reconciliation. BIS 2.0+ does provide some email reconciliation with certain email providers (depending on carrier) but it's probably not what you're looking for -- not unless your maangers want to use Yahoo or similar email accounts for business.

2. See 1.

3. There's always a lag and it is definitely affected by coverage. Reconciliation can't take place without connectivity. Even with connectivity there is a bit of a lag.
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Old 09-21-2006, 10:34 AM   #3 (permalink)
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Short answer you need BES.

Longer answer: BIS won't have enough of the corporate email integration to be worthhwile. Unless converting them to POP3 account when then leave or forwarding their email to another email box (either @blackberry.net address, gmail, or yahoo, etc) is acceptable to you? You mentioned synchronizing, not forwarding.

Our executives prior to agreeing to the purchase of the BES server, used the forwarding function when they traveled with OK success. They were MUCH happier when we got the BES.

With the price of BES express being about $100/user for 15 or less users, the costs are no longer $5k just to get started. I would look into that.
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Old 09-21-2006, 10:38 AM   #4 (permalink)
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Thanks for your response. I was doing some digging and it seems like the only way I can have users get their company email through the blackberry is it use the BES. Here's what i found out, i'm hoping you or someone in this forum can confirm it for me.

1) BIS can only reconcile pop accounts (you had mentioned yahoo), which means because our company is running Exchange and only SMTP, then BIS will not accomplish our goal, correct?
2) We are running Outlook Web Access for Exchange, any way to grab email from there, aside from browsing to our OWA http address?
3) If I were to install the Blackberry Desktop Redirector, is there any way to wirelessly retrieve emails when not in the office?

Sorry for all the questions but i'm new with this. Thanks again.
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Old 09-21-2006, 10:47 AM   #5 (permalink)
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I didn't see the other post. I think we'll need to look into BES to accomplish what we want.

I appreciate the responses by everyone. Thanks.
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Old 09-21-2006, 10:54 AM   #6 (permalink)
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We've setup our BBs (with BIS) to work with Exchange 2003 thru OWA 2003. Inbox and sent folders remain reconciled, but the OWA account is polled ever 10-15 min. Not true push, like you would get with BES.
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Old 09-21-2006, 01:26 PM   #7 (permalink)
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1) BIS does not support native Exchange boxes. BES does. BIS does POP (and maybe OWA/OMA as someone else suggested. WE don't run Exchange, only Lotus Notes/Domino.

2) no idea

Quote:
Originally Posted by bosco618
3) If I were to install the Blackberry Desktop Redirector, is there any way to wirelessly retrieve emails when not in the office?
Maybe, if you set up a "sacrificial PC" to be run 24/7 with the user's outlook program and Desktop Redirector. This wouldn't scale past more than a few users. It's unclear to be if you could get multiple users to share the same "sacrificial" PC or not. We attempted to do this with Lotus Notes, but found out Desktop Redirector was Outlook/Exchange only. So we did BIS until we could buy the BES product.
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Old 09-22-2006, 04:50 AM   #8 (permalink)
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Quote:
Originally Posted by bosco618
We're running Exchange 2003 and we have a few managers that have Blackberries that would like to synchronize their email wirelessly when they are out of the office. I'm a newbie and was hoping someone could answer these questions...

1) Do we need to purchase a BES in order to sychronize email to a users BB?
No. You can get BlackBerry Enterprise Server EXPRESS for free for up to 15 users. Go to:
https://www.blackberry.com/express/?cp=ILC-BB1
You need to enter a unique PIN for each CAL.



Quote:
2) Can we use BIS instead of BES to synchronize email to a users BB?
If your Exchange is accessible through OWA or set up for POP or IMAP access, sure, but you won't get sync on Contacts, Calendar, Notes, and Tasks, and may not get full sync on email either. OWA must be accessible from any computer running only IE - no VPN client or other non OWA authentication.



Quote:
3) Will the synchronizing of email be immediate with BES and BIS?
BES is pretty close to immediate delivery of emails (I sometimes get email on my BB before it shows up in Outlook - in Connected uncached mode). Sync FROM the BB to Exchange is dependant on time and whether or not communications are initiated by BES/Exchange.
BIS polls every 15 minutes.



Quote:
Thanks for any help.
You're welcome!
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Old 09-22-2006, 06:50 AM   #9 (permalink)
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might be worth mentioning that with BIS any e-mails received on the devices 'default handheld address' are delivered pretty much straight away, if you set up a foward in your exchange to this address it would get past the 15 minute polling problem
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