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Old 03-16-2005, 04:05 PM   #1 (permalink)
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Default Decryption error in the 7520

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We have a user here using the desktop redirector that gets an decryption error every time he attempts to send a message. He can receive every email to his device, but he cannot send.

Any ideas on what to look at? We've cleared out the handheld and resent everything, but nothing has worked.
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Old 03-16-2005, 04:50 PM   #2 (permalink)
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Looks like the decryption key has expired. It needs to be re-generated via BB desktop. Once a new decrpytion key has been created user should be able to send e-mails from blackberry.
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Old 03-16-2005, 04:52 PM   #3 (permalink)
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We've done that as well. I was curious to see if anything else may have to be done.
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Old 03-16-2005, 07:59 PM   #4 (permalink)
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As posted in here (search) you may need dbclean.exe

please find the thread I posted (i had the problem and found a solution through support channels) and a last resort is the dbclean..
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