03-17-2005, 02:05 PM
Talking BlackBerry Encyclopedia
Join Date: Jan 2005
Location: Virginia Beach, VA
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6 of the BlackBerrys I support are used for frequent international travel. 5 are T-Mobile, the other 1 is Cingular.
Pricewise, T-Mobile is less expensive for voice (in the areas our company travels, anyways), but Cingular has a cool data add-on (for $19.99/mo) that allows for free, unlimited international GPRS.
Customer-service wise (for international issues), I've only had to call Cingular once, but it left an EXTREME bad taste in my mouth -- enough for me (and some of our telecom analysts) to want to recommend that we do NOT use Cingular for any future international travellers, although we agreed to withhold that recommendation until we've had at least two other incidents (to be fair and see how Cingular does with those).
We've had to call T-Mobile four or five times for international issues (out of over 200 trips, I'd guess) and they were all resolved promptly without any CS issue.