BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 03-17-2005, 09:25 AM   #1 (permalink)
New Member
 
Join Date: Mar 2005
Model: 8900
Carrier: TMobile
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Cant' Send Mail - Transaction Error - decryption error

Please Login to Remove!

I have a Verizon Wireless 6750 using Desktop Redirector and Outlook 2003.

I upgraded to 4.0, and it worked fine for several weeks.

On Monday, Desktop Manager told me to regenerate an encryption key. I did so, and since then, I cannot send email from the Blackberry. I get the "Transaction Error - decryption error".

I tried uninstalling and reinstalling the desktop software, wiping the Blackberry, etc. No success.

I'm now trying to use dbclean.exe, without success. I'd like some (more) information from those of you that have been able to resolve the problem with dbclean.

I've put dbclean into Windows 2000 compatability mode and turned off cached exchange mode in Outlook. DBClean runs without errors. When the program asks whether I want to proceed, I respond "y" and it appears to run, but does not deliver any kind of success message - it just dumps me back to the dos prompt. Is this normal?

After running dbclean nothing seems to have changed. I reboot and start desktop manager. It does not tell me to generate a new key. All of the redirector statistics are still there. Am I correct in assuming that this means that dbclean did not work properly?

Finally, is there a different dbclean for each version of the desktop software?The copy I downloaded from the net makes reference to version 1.5 in its warning message.

Thanks in advance for any ideas/comments
Offline  
Old 03-17-2005, 10:09 AM   #2 (permalink)
BBF Veteran User
 
Join Date: Aug 2004
Location: Hotwiring another Cessna
Model: OU812
Carrier: Nintendo
Posts: 3,492
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

This was answered a while ago here. <-- link

Have you regenerated the encryption keys using the device manager?
Offline  
Old 03-17-2005, 11:27 AM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Oct 2004
Model: 9530
Carrier: Verizon
Posts: 302
Post Thanks: 0
Thanked 3 Times in 3 Posts
Default

Also, just to make sure, you are running the 4.0 version of the software?
Offline  
Old 03-17-2005, 12:02 PM   #4 (permalink)
New Member
 
Join Date: Mar 2005
Model: 8900
Carrier: TMobile
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

bfrye: I did read all of the prior threads. I did try many times to regenerate the encryption key via the desktop manager without success. Is there a different way to regenerate the key through Window's device manager?

dpeters11: I am running version 4.0.0.30 of the desktop manager software.

Well, I solved my problem. I finally ran dbclean.exe with the desktop manager running. dbclean.exe reported that a database had been removed. I rebooted and desktop manager asked me to regenerate a key. Now I'm able to send email again.
Offline  
Old 07-21-2005, 12:35 PM   #5 (permalink)
New Member
 
Join Date: Jul 2005
Model: 7290
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I used dbclean.exe and I did not get any message back. Is this ok?
Offline  
Old 09-07-2005, 03:04 PM   #6 (permalink)
CrackBerry Addict
 
Join Date: Aug 2004
Model: 950
Carrier: robbers
Posts: 909
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

this is fixed in desktop software 4.0 SP1 (4.0.1.x)
Offline  
Old 09-07-2005, 03:24 PM   #7 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2005
Model: 7290
Posts: 42
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I wish the cingular support staff would read this forum, lol. They had me regenerate the key numerous times before having me download the desktop software 4.0 SP1. After downloading the SP1, all is well with my HH.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.