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Old 10-02-2006, 12:12 AM   #1 (permalink)
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Hi everyone,

I bought myself a BB 8700g that came with BIS in Brazil, where I live. I have decided to try a hosted BES in order to have wireless sync and other features which require a BES. I subscribed to Link2Exchange, received my email and password for Enterprise Activation, but Activation never goes through. I contacted Link2Exchange support and they told me that my data plan must enable a third party BES. So I called my provider and they told me that BB's sold directly on a store are for individuals only and do not have BES enabled. I then asked if it would be possible to have BES on my device by subscribing to a corporate data plan and using the corporate SIM on my device. The answer was that this is not possible because the device is registered in Canada as a BIS device, and that cannot be changed (!!!). Is this true? This sounds really strange, but I do not want to subscribe to a corporate plan just to test and then find out that my device will never work with BES! It is very possible that the support people at my provider do not really know what they are talking about, as they have just started selling BlackBerry's in Brazil and don't know much about it. I can force a test by asking a friend of mine who has a BB with BES to let me use his SIM Card just to test if Enterprise Activation would go through with a BES-enabled SIM Card. My BB has already been SIM unlocked, so this is test is possible, but since I will not be using his SIM Card thereafter, I am afraid that this might put me or him into trouble. Can someone please clarify this, including the answer as to whether or not I should perform this test? I really need to know if the BES restriction is device-related or if it has to do with the data plan (and therefore the SIM Card being used). TIA.

Alan

Last edited by alanbr : 10-02-2006 at 12:25 AM.
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Old 10-02-2006, 07:36 AM   #2 (permalink)
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I believe that any Blackberry should be BIS and BES capable. What determines this capability is the data plan and not the device. I've never run into a situation where one couldn't change from BIS to BES (technically BES and BIS) but I've only worked with TMO and Cingular.

You can use your friend's SIM for testing Enterprise Activation without any adverse effects except that you'll be disappointed once you switch back you your SIM until your carrier gets things straightened out. Don't feel bad, even the "verteran" BB carriers here in the US have customer service reps that don't know what they're talking about...
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Old 10-02-2006, 03:08 PM   #3 (permalink)
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Thanks for the reply. I will go ahead and test my friend's SIM card on my device just to make sure that it is the plan "inside my SIM card" that is responsible for the BES restriction, and not my device. In case I have any surprises I'll post back.

Alan
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