Originally Posted by Brian Kendig
I've got it set to "Microsoft Outlook Wins", but that's only updating the contacts that are already in Outlook - the ones that aren't in Outlook, it's leaving on the Blackberry. I want to have all of these automatically deleted.
Can I wipe the Blackberry's address book without touching any other data on the device - and if so, how? And how do I back up all of the Blackberry's data first so I can revert if I mess something up?
Right now when I sync it appears to be doing a "merge" with the Blackberry's address book. Is there any setting to tell the Blackberry to be an exact mirror of what's in Outlook?
There are 2 ways
1) Go to Desktop Manager, click on Backup/Restore->Advanced, see the device database on the right panel? Highlight the database that you want to clear from your handheld? For example address book, select it then click clear.
NOTE: Suggest you BACKUP first by running the Backup/Restore
2) The other way is to go to your outlook, create a subfolder under your main folder, example Backup. Drag ALL your contacts from your main folder to this sub-folder.
Then set your blackberry to synchronize both (ie NOT outlook wins). Your data from blackberry should show up in the outlook main folder right? After that DELETE all the contacts in the main folder, do a sync again. That will wipe out both the outlook main folder and blackberry.
Last of all, drag all the contacts from the sub-folder back into the main folder and sync with your blackberry. Now everything is equal.
AGAIN. I suggest backup your blackberry data and your outlook data first
Hope that helps