my blackberry has stopped forwarding emails to me and i get a sysadmin message below

Your message did not reach some or all of the intended recipients.

Subject: RIM_bca28a80-e9c0-11d1-87fe-00600811c6a2
Sent: 3/18/2005 11:10 AM

The following recipient(s) could not be reached:

'network@etp.us.blackberry.net' on 3/18/2005 11:10 AM
You do not have permission to send to this recipient. For assistance, contact your system administrator.

i am from canada, and the problem started when I was in the USA last week. Bell mobility here in Toronto is having a helluva time figuring this out.

what can i do.

This happened to me last week. I was on the phone with BB support for over and hour. We ended up having to uninstall the desktop software and running "dbclean.exe". It seems that the encryption keys can really get goofed up easily and it's a nightmare to fix.

This is part of the enterprise activation process. just FYI.

"network@etp..." messages are also used for Desktop Redirector.

grellis: In 30 days when your encryption key expires, you may have the same issue come up. Try switching back to Dektop Manager 3.6 and generating 3 keys. This will ensure that the keys you generated with 4.0 get overwritten properly, and you'll not have this issue again.

Zro

Thanks for the tip! Will 3.6 work ok with the 7520? I am almost sure that the encryption key will fail to generate properly again.

i've decided to stop with the redirector and contact my corporate exchange hosting company to redirect each incoming email to my blackberry.net account. As a result, i don't need to generate any encryption or worry about too much else. Plus, now, I can open attachments, which I couldn't do with my redirector service.

Bell Canada didn't have a clue on how to solve this problem. They consulted with RIM and the solutions rim gave didn't work.

The solutions that RIM gave to Bell were the following:

1. Reset the unit and manually generate a key - result: bo didly
2. Delete the email profile, and reinstall the profile, after I purge all messages in the redirector (this will clear out the MIME, apparently) - result: bo didly
3. Use a paperclip to reset the entire unit - result: bo didly
4. I even reinstalled redirector onto my laptop with the desktop software. Result: friggen etp error again in other words, bo didly.
5. Finally, one of the guys talked me into trying the web client, which, I think is fine. Are there disadvantages to using the webclient? The only thing i see is not having a copy of my emails into my "sent box". Not essential as all of my sent items are usually fine, or done through a secure connection.
6. This error is a pain in the ass, and RIM must know about it, I'm sure, but noone from RIM posted a solution for me. Where are you guys?

grellis: Desktop Manager will work with all versions/combinations of versions....and there's not much really changed in 4.0 from 3.6. And if you don't use the Cert Sync from 4.0, or look at the logo, you probably won't notice a difference

kalch: There is no real downside to using the web client over Redirector. There are some upsides to it though...If there is a power outage at work and your computer turns off in the middle of the night, you still get email from the web client. You can log into your web client from any Internet enabled computer...etc.

As for your initial error, if you get a chance, talk to your network admins and see if they have an "intelligent" or "adaptive" spam filter on the Exchange server or even on the Firewall. From what it sounds like, while you were in the US, all your emails were coming from the handheld, instead of both the handheld and the desktop, and that means more than normal traffic going to the blackberry.net domain and coming from it. I"m wondering if this "intelligent" spam filter has now blacklisted the blackberry.net domain and that's why things have stopped working for you.

But, like I said, no real downsides, but there are upsides to using the web client over the Desktop Redirector.

Zro

Kalch-

I had the same problem when I first set up my 725o with Verizon.

Verizon support eventually concluded that it was an issue with Desktop Redirector. They had me reboot my BBerry & reinstall the BBerry software on my desktop without the Desktop Redirector component.

I also had the issue with what to do with sent mail, as my company requires logging of all company email through their server. What I did is BCC all my emails (you can set this as a default through WebClient) to my corporate account & filter emails from my blackberry.net account to my sent folder...

I had the problem with two differnet devices, the 6230 and the 7290. The 6230 uses the webclient and the 7290 uses our BES server.
Try reinstalling the desktop manager and recreate the email profile settings associated with the device.

wow talk about reviving an old post