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Old 10-05-2006, 10:58 AM   #1 (permalink)
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Default Any idea when T-Mobile UK will upgrade to BIS 2.0?

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As per the subject - does anyone know when Tmobile in the UK will goto BIS 2.0?

Cheers,
Neil.
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Old 10-05-2006, 11:38 AM   #2 (permalink)
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Hi

When you sign up a new account with T-mobile UK, you automatically get BIS2, but when you have an existing account, it stays at the old version.

I found this out when connecting my partner up to T-mobile UK. I actually prefer the old version on my blackberry as I prefer all my messages in one folder (Messages) and not have a folder for each email account.

Joe
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Old 10-05-2006, 06:54 PM   #3 (permalink)
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If you carrier is offering BIS2 but your existing account stays with old version, you can call customer support and ask them migrate you to BIS2.

This 'migration' may include nothing more than deletion of your old BIS account. If you want BIS2 account from T-Mobile UK you can get it.
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Old 10-06-2006, 01:34 AM   #4 (permalink)
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Cool - I will call them today and see what happens.

Neil
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Old 10-06-2006, 03:40 AM   #5 (permalink)
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Hmm T-Mobile are saying they have an issue migrating customers and that if they delete my accoutn and I resign up it will still give me 1.8 :(

They are saying I need to pay for a new line :( :( :(

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Neil.
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Old 10-06-2006, 03:58 AM   #6 (permalink)
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Quote:
Originally Posted by neil@domino.org
Hmm T-Mobile are saying they have an issue migrating customers and that if they delete my accoutn and I resign up it will still give me 1.8 :(

They are saying I need to pay for a new line :( :( :(

Regards,
Neil.
Sorry but you are not going to believe this.

They are telling me I need to sign up for a whole new package, new phone, new sim card, new number etc etc. Money making exercise? I think so. Has anyone got any decent contacts at T-Mobile UK that can sort this out for me?

Regards,
Neil.
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Old 10-06-2006, 07:33 PM   #7 (permalink)
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They must have misunderstood you. Try again, but explain them you do not want to close, delete or cancel your account with T-Mobile. All you want is them to delete your blackberry account on RIM's servers, so that you can go and create it again.

Keep escalating through their support until you find a person who understands the difference.

If they say it'll still be 1.8 don't argue (they are wrong, of course). Just tell them go ahead anyway.
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Old 10-09-2006, 04:38 AM   #8 (permalink)
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yah, emailed and got someone with clue - now on BIS 2.0 :D

Neil.
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