Sorry 2 hear things such as this...
In the event you feel the need to find answers i would do this.
First get spector pro Spector and eBlaster Spy Software - Internet Monitoring Software
install this on the one pc she will turn to in the event her berry is down and she needs to communicate with someone.
Second after the install is complete and you are ready for the info enter 10 bad passwords and wipe her berry out. It's un-usable so therefore she will be lost for a bit and forced to communicate the lost data and communication delima via the pc till the berry is fixed.
Spector work wonders and will even send you the data you need via email at what ever time you want. It will even capture screen shots for you of everything done on that keyboard.
good luck and again sorry for your stress.