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Old 10-07-2006, 10:24 AM   #1 (permalink)
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is there a way for the END user to call RIM tech support directly? rather than just using the carrier as the retarded middle man?
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Old 10-07-2006, 01:09 PM   #2 (permalink)
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Quote:
Originally Posted by jungleland
is there a way for the END user to call RIM tech support directly? rather than just using the carrier as the retarded middle man?
I don't think so. When I called their 877 number they required a ticket number. So unless you are forwarded from your carrier's tech support, they won't take the call. At least that's my experience.
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Old 10-08-2006, 05:21 PM   #3 (permalink)
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You are correct whsduss. I am curently having a PIN related issue, forwarded to RIM by Cingular. Its been a week in the works, having RIM involved since last monday....
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