BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-07-2006, 10:24 AM   #1 (permalink)
BlackBerry Extraordinaire
 
jungleland's Avatar
 
Join Date: Mar 2006
Location: Philadelphia, PA
Model: BOLD
OS: 5.0.0.348
Carrier: At&t
Posts: 1,376
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default RIM tech support?

Please Login to Remove!

is there a way for the END user to call RIM tech support directly? rather than just using the carrier as the retarded middle man?
Offline  
Old 10-07-2006, 01:09 PM   #2 (permalink)
BlackBerry Extraordinaire
 
whsbuss's Avatar
 
Join Date: Feb 2005
Location: SE PA.
Model: 9800
OS: 4.6.0.304
Carrier: AT&T
Posts: 2,791
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by jungleland
is there a way for the END user to call RIM tech support directly? rather than just using the carrier as the retarded middle man?
I don't think so. When I called their 877 number they required a ticket number. So unless you are forwarded from your carrier's tech support, they won't take the call. At least that's my experience.
Offline  
Old 10-08-2006, 05:21 PM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
danedel's Avatar
 
Join Date: Aug 2006
Location: Denver, Co
Model: 9000
Carrier: The "new" at&t
Posts: 210
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

You are correct whsduss. I am curently having a PIN related issue, forwarded to RIM by Cingular. Its been a week in the works, having RIM involved since last monday....
Offline  




Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.