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Old 03-20-2005, 02:24 PM   #1 (permalink)
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Default T-MO rebate for new device/old customer

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Does anyone know if T-MO offers a rebate to old customers upgrading to new devices every time they introduce a new device? And is it offered as soon as the new device becomes available (e.g. as soon as 7290 is available)?
Seems like that was the case when 7100t was introduced.

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Old 03-20-2005, 02:38 PM   #2 (permalink)
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the 7100t was offered with a rebate because of marketing of the new product (which helped it claim 20% of TMO's blackberry hardware share in less than 2 months).

every few years (somewhere between 2-3 years), you can get upgrade specials (usually $100 off any new phone or a free cheaper phone).
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Old 03-20-2005, 04:07 PM   #3 (permalink)
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If I remember correctly, if your contract is up, you can get a new phone at the same price that a new customer would. If there is a rebate for the phone as well, then you would need to sign a new 1 year contract. If there is no rebate available, you don't need to resign.
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Old 03-20-2005, 08:11 PM   #4 (permalink)
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right. i forgot about that and meant to post. the rebate for the 7100t was originally valid for renewal of contracts and new customers signing a contract. it wasn't supposed to be available to everyone, if i'm not mistaken. i remember that when we ordered ours, we had to extend our contracts (although the accounts are in our company's name and we're one of TMO's oldest accounts in the states, so its not like extending it would have done anything). for normal consumers, this may be a bit more of a pain in the arse...
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Old 03-20-2005, 08:53 PM   #5 (permalink)
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Thanks; both you. Was there something about an existing customer having to have closed their account for three months (or some period) before they could avail themselves of the offers available to new customers? I will ask T-MO but if you have an idea it would be helpful as I have sometimes been told different things by different sales people.
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Old 03-20-2005, 09:14 PM   #6 (permalink)
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i think you are available for upgrades and specials so long as you extend or renew your contract, to be honest. atleast, that is the case for business accounts. when you talk to someone, just ask if there is an option where you could be eligible if you were to extend and/or renew your contract.
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Old 03-21-2005, 06:17 AM   #7 (permalink)
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I recently upgraded my phone on both my phone (company's business account) and my wife's phone (personal account). My phone had no rebate, so I did not have to renew the contract, wife's phone was free after rebates, and we had to renew.

If you are told something else by a particular sales person, go to a different TMO store or to an authorized reseller.
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