BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-11-2006, 01:51 PM   #1 (permalink)
New Member
 
Join Date: Sep 2006
Model: MANY
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Exclamation Deleted email from BB not deleted in Outlook

Please Login to Remove!

I have a user that was out for two weeks and was deleting items on his Blackberry while he was gone. Now, he gets in to the office and all of those messages he deleted on his Blackberry never deleted in his Outlook inbox, which I had thought happened wirelessly. I've tried re-synching manually from the desktop manager and from the blackberry. Generated new key, just for yuks. Also tried to set handheld wins and synched. Why won't the messages delete from Outlook? Any ideas? Thanks!
Offline  
Old 10-11-2006, 02:01 PM   #2 (permalink)
Retired BBF Moderator
 
Pizzle's Avatar
 
Join Date: Mar 2006
Location: South Florida
Model: 8310
PIN: T + PINT = QUART
Carrier: at&t
Posts: 2,385
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Messages > Options > Email Reconciliation

Set Delete On: to "Mailbox and Handheld"

and

Wireless Reconcile: to "On"

Not going to matter for the previous e-mails, but for future ones, that should fix it. Hopefully...
Offline  
Old 10-11-2006, 03:40 PM   #3 (permalink)
New Member
 
Join Date: Sep 2006
Model: MANY
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks, we checked and it was not set as such. So we made the changes and hopefully that will solve any future issues wirelessly. However, shouldn't a synchronization check the mail between the two and delete email on either side? We have reconsile email checked in desktop manager.
Offline  
Old 10-11-2006, 09:36 PM   #4 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,288
Post Thanks: 65
Thanked 764 Times in 736 Posts
Default

You may want to be very sure before selecting this option. The BB makes it too easy to delete emails and once gone there GONE
__________________
If someone helps, tell them by clicking the Thanks button


9810 on BES
Z10 on BIS
Offline  




Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.