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Old 10-11-2006, 01:51 PM   #1 (permalink)
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Exclamation Deleted email from BB not deleted in Outlook

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I have a user that was out for two weeks and was deleting items on his Blackberry while he was gone. Now, he gets in to the office and all of those messages he deleted on his Blackberry never deleted in his Outlook inbox, which I had thought happened wirelessly. I've tried re-synching manually from the desktop manager and from the blackberry. Generated new key, just for yuks. Also tried to set handheld wins and synched. Why won't the messages delete from Outlook? Any ideas? Thanks!
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Old 10-11-2006, 02:01 PM   #2 (permalink)
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Messages > Options > Email Reconciliation

Set Delete On: to "Mailbox and Handheld"

and

Wireless Reconcile: to "On"

Not going to matter for the previous e-mails, but for future ones, that should fix it. Hopefully...
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Old 10-11-2006, 03:40 PM   #3 (permalink)
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Thanks, we checked and it was not set as such. So we made the changes and hopefully that will solve any future issues wirelessly. However, shouldn't a synchronization check the mail between the two and delete email on either side? We have reconsile email checked in desktop manager.
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Old 10-11-2006, 09:36 PM   #4 (permalink)
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You may want to be very sure before selecting this option. The BB makes it too easy to delete emails and once gone there GONE
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