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Old 10-12-2006, 02:00 PM   #1 (permalink)
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I was speaking with a tech yesterday regarding my continuing erratic signal issues and he said "STOP USING *22899 so much"....not please, not it's not a good idea.."STOP" I felt like I was 8 years old and my father was yelling at me....I asked why, he claimed that it was destructive to both the handset and the network. I responded by telling him "well, it has been 7 months since I first complained about this erratic signal, and still no fix, perhaps I keep using *22899 in hopes that that might fix my problem, god knows you have not"...Nothing but silence at that...

He really said that in a very condescending fashion...
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Old 10-12-2006, 02:13 PM   #2 (permalink)
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At least you didn't get slapped on the wrist . . I heard that stings!

Seriously some of those customer services reps get way to excited.
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Old 10-12-2006, 02:42 PM   #3 (permalink)
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Wirelessly posted (8700g: BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

How can that be damaging to the device and the network?
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Old 10-12-2006, 05:28 PM   #4 (permalink)
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Just in case anyone is wondering what dialing that sequence does, here it is:
Quote:
It basically updates the network software on your phone to the latest version. It's a CDMA capability. I always do it once a month becuase it adds all of the new towers Verizon puts on their network so your roaming is better.
I don't see it as being a negative impact on the network at the severity he implied, but it definately doesnt help if everyone would be doing it.
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Old 10-12-2006, 05:33 PM   #5 (permalink)
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Because of this whole thing and their crappy customer service as a whole, I have negotiated my way out of 2 contracts and we have now moved to cingular...Bought two 8700c's from Amazon and just awaiting shipping notification...

BYE BYE VERIZON, I WAS AIRBORNE......
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Old 10-12-2006, 06:20 PM   #6 (permalink)
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Wow, that was weird that he jumped all over you like that.

I get that all the time. I work at a call center in a bank. I have to put them on mute so they can't hear me rolling in laughter.

I just figure everyone has bad days. Doesn't excuse it, but worth laughing it off.
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Old 10-12-2006, 10:32 PM   #7 (permalink)
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Anything similar for sprint?
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Old 10-13-2006, 12:30 AM   #8 (permalink)
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Is this update on the network software available for Cingular?
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Old 10-13-2006, 04:09 AM   #9 (permalink)
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Quote:
Originally Posted by Guess
Just in case anyone is wondering what dialing that sequence does, here it is:


I don't see it as being a negative impact on the network at the severity he implied, but it definately doesnt help if everyone would be doing it.
How do you do that for Sprint???
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Old 10-13-2006, 08:12 AM   #10 (permalink)
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when i was with sprint pcs (~5 yrs ago) you had to call CS and have them flag your account for a PRL update, then hang up, then call customer service again and it would automatically update your PRL.
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Old 10-13-2006, 08:48 AM   #11 (permalink)
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Quote:
Originally Posted by snowskier79
Is this update on the network software available for Cingular?
No -- this is for PRL updates. No need to do this on GSM networks.

I'd like to hear exactly how PRL updates "damage the device and the network".
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Old 10-14-2006, 04:14 PM   #12 (permalink)
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Does that PRL code work for all CDMA networks eg Bell Mobility; or is that code specific to Verizon?
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Old 10-14-2006, 10:04 PM   #13 (permalink)
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The code didn't work on sprint.

I do get all sorts of weird codes dialed and messages if I put my BB in my pocket unlocked. It'll go to speakerphone and give me all kinds of weird messages.

PS - I'm using PAM for the first time on the EVDO netowork, It is so fast!
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Old 10-15-2006, 07:29 AM   #14 (permalink)
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It didn't seem to work on Bell either.
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Old 10-15-2006, 02:11 PM   #15 (permalink)
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Wirelessly posted (BlackBerry 8700g: BlackBerry8100/4.2.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

If somebody said that to me my next words would "I need to speak to your supervisor right now." Seriously, I don't care if someone is having a bad day, they can keep it to themselves. Besides, as others have mentioned it isn't really harming anybody or anything to do network updates.
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Old 10-15-2006, 08:36 PM   #16 (permalink)
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Why do you have to update the towers Verizon adds? Is this something new?
I thought it would be a function of the radio seeing a signal and using it. Can't say i ever heard this before.
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Old 10-15-2006, 09:28 PM   #17 (permalink)
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Quote:
Originally Posted by tsac
Why do you have to update the towers Verizon adds? Is this something new?
I thought it would be a function of the radio seeing a signal and using it. Can't say i ever heard this before.
No, it's been required on Verizon (and Sprint) for quite some time.

On a side note, I've had a couple of Verizon reps recently remind me to perform a PRL update on a monthly basis. I think it's becoming part of their standard signoff spiel.
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Old 10-15-2006, 10:53 PM   #18 (permalink)
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Cingular sends updates as they are available. It is important you turn your phone off/on once a day. You can also call Cingular technical and ask if any new updates are avail for your phone and they will gladly send them if they are avail.
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