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Old 03-23-2005, 06:31 PM   #1 (permalink)
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Red face Outlook Reconciliation Behavior with personal folders?

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I have a 7100G synced via BES in my company. When I delete messages on either my handheld or my desktop and then run reconcile, the messages on the other device disappear like would be expected. However, when I move messages from my desktop Outlook inbox to a personal folder and then reconcile, the messages are still in my handheld OInbox, when in fact I want them to go away. Is this possible?
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Old 03-23-2005, 07:01 PM   #2 (permalink)
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to my knowledge, no. the reason why they remove from the handheld when you delete them is because the BES service account has access to your folders and actually scans your Deleted Items and compares the contents against your Inbox and deletes what doesn't belong in your handheld messages.

...something like that. anyhow, the BES service account doesn't have access to your personal folders since they are not located on the server. You could setup a server-side Outlook rule to copy messages down to your personal folders (unless you use the filtration as a method of filing, which is how I do it) and then delete the email from the server's Inbox (and leave in the Deleted Items), thus sort of accomplishing what you want.
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Old 03-23-2005, 07:27 PM   #3 (permalink)
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Wish i'd read this while at work. I believe there is an option in the Redirector Settings to allow you to reconcile with A .pst (in addition to your Exchange mailbox), but only for moving email to the .pst...and i'm not sure what would happen to it in the handheld.

I'll play with it tomorrow at work to get a definate answer.

Zro
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Old 03-23-2005, 07:54 PM   #4 (permalink)
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in the PIM settings for email, there is a Personal Folder section, however its not wireless reconciliation. if thats what you are thinking about, Zro.
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Old 03-23-2005, 09:12 PM   #5 (permalink)
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I think that is what I'm thinking of....wasn't sure if it was wireless or not. But at least it will allow for reconciling to the pst file.

Zro
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Old 03-28-2005, 09:45 AM   #6 (permalink)
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Zro, you are everywhere...lol.


I was talking to you about this on another site. It makes sense about the service account not having access but if the foldrs are on the exchange, then they should appear on the bb.
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Old 03-30-2005, 04:44 PM   #7 (permalink)
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A simple solution I am offering to a user of mine who has the same issue. Instead of dragging the message into the personal folder, right-click drag in Outlook and choose to "copy" it to the personal folder. Then delete the original. One more step, but the only way I have found.
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Old 03-30-2005, 10:36 PM   #8 (permalink)
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I am everywhere....trying to help out as much as I can.

Another option is to do wired reconcile and use the intellisync Email settings button (the one below view log) You can select a .pst that you can move items to, and when you do a wired reconcile, it will look into that .pst for REFID's of mail that used to be in the inbox of the Exchange server. I believe it will then delete them on the BlackBerry.

Since you are moving them in Outlook, you are obviously at your PC, and therefore the wired reconcile should not be much of a bother.

Zro
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Old 04-14-2005, 10:53 AM   #9 (permalink)
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did you get a definite answer?
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Old 04-14-2005, 02:33 PM   #10 (permalink)
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I think the only way to do it is to copy messages into personal folders then delete them from the Inbox, time-consuming but maybe less so than deleting them from the handheld!
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Old 04-21-2005, 03:41 PM   #11 (permalink)
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that makes sense Zro, I just tested a user that has a jizillion personal folders,

I took an email from the inbox and put in a pst on her pc, then cradled, it showed up in that pst on the bb, but older mail then older emails that are already in the pst's on pc, don't show up on the bb in those same pst after cradling..


this is a pain, any help?
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Old 04-22-2005, 05:01 PM   #12 (permalink)
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We were having the problem where email filed to personal folders from within Outlook was remaining in the inbox on the blackberry. Here's a link to what solved this for us:

Link to related post
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Old 05-05-2005, 03:52 PM   #13 (permalink)
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BB 7290 v 3.8
BES v?
MS Outlook 2000

My File to Personal Folder actually works. Upon manually reconciling the messages, they are moved to Personal .pst file on Outlook and moved on BB to the corresponding folder.

My question is, now that it has been moved on the BB, how do I get rid of it? All of these filed messages are going to take up space on my BB. I tried to delete, but it will also delete on MS Outlook Personal .pst file.

I tried to synch with another personal .pst file to hopefully clear the memory, but that didn't work either, when I put the original .pst file to synch with back, it remembered all of the filed messages on the BB.

Any strategies for cleaning up the Filed Messages on the BB?

Thanks
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Old 05-20-2005, 03:26 PM   #14 (permalink)
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Quote:
Originally Posted by Cblmdm
BB 7290 v 3.8

My question is, now that it has been moved on the BB, how do I get rid of it? All of these filed messages are going to take up space on my BB. I tried to delete, but it will also delete on MS Outlook Personal .pst file.

Thanks
I am seeing this problem myself (well a customer)
If you are moving a message to a pst file, when the blackberry sync's, it is deleting the message from the pst file.
how can you stop this? do I have to copy everyithing and delet from server inbox?
I hate thee things
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