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Old 11-02-2006, 09:51 PM   #1 (permalink)
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Hi All,

I am new user to Blackberry, previously used the Seven mail application.

Anyway I contacted my provider (Optus in Australia) to add Blackberry to my voice plan. This was last Saturday and was sent around the call centres to eventually be told I would have to call back Monday as there was no one in the office to manage Corporate Accounts!

So Monday comes and I am told that I have to complete a fac application form, ok do this, now Friday and I am told it take a while to provision and activate - should be completed Tues / Wed next week!!!! What???

Are they taking the P*** or what? Please can some tell me how long this should take .

I'm looking forward to getting out of my current prehistoric pre-email predicament and moving forward to providing my customers with swift email responses on my Blackberry .

That's enough of my rant, great forum, great advice thank you for listening!

Cheers,



Tommy ish usually
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Old 11-03-2006, 08:51 PM   #2 (permalink)
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From my experiences it takes just a couple minutes to add the data plan to the account and maybe a few hours for the device to be provisioned.
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Old 11-03-2006, 08:54 PM   #3 (permalink)
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Quote:
Originally Posted by tommygunn01
Hi All,

I am new user to Blackberry, previously used the Seven mail application.

Anyway I contacted my provider (Optus in Australia) to add Blackberry to my voice plan. This was last Saturday and was sent around the call centres to eventually be told I would have to call back Monday as there was no one in the office to manage Corporate Accounts!

So Monday comes and I am told that I have to complete a fac application form, ok do this, now Friday and I am told it take a while to provision and activate - should be completed Tues / Wed next week!!!! What???

Are they taking the P*** or what? Please can some tell me how long this should take .

I'm looking forward to getting out of my current prehistoric pre-email predicament and moving forward to providing my customers with swift email responses on my Blackberry .

That's enough of my rant, great forum, great advice thank you for listening!

Cheers,



Tommy ish usually
Sorry your provider sucks, try another? Perhaps the aussie experience is different.. everything else is =)
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Old 11-08-2006, 05:54 AM   #4 (permalink)
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Sorted! Only took 10 days!!!!!

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Old 11-08-2006, 10:24 AM   #5 (permalink)
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Quote:
Originally Posted by tommygunn01
Sorted! Only took 10 days!!!!!

Damn. I can get a new blackberry provisioned in 5 minutes if I want here..
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