BlackBerry Forums Support Community

BlackBerry Forums Support Community (http://www.blackberryforums.com/)
-   General BlackBerry Discussion (http://www.blackberryforums.com/general-blackberry-discussion/)
-   -   8707 reverting back to original settings (http://www.blackberryforums.com/general-blackberry-discussion/54221-8707-reverting-back-original-settings.html)

varuniw 11-13-2006 09:16 AM

8707 reverting back to original settings
 
Hi,

We have a recently implemented a BB solution (using BES 4.1). We use 8707 handsets. It seems that two of the Blackberrys revert to their old settings. We have set the emails to delete both from "Mailbox and Handheld" and saved the setting. We then tested this to make sure that it deletes both from the Mailbox and Handheld, but it seems that the BB goes to Delete on "Handheld". This happens on our CEO's BB and he is not very happy that he has to do everything twice (Mailbox and BB), we keep changing the settings and it works for a day or two and then changes it again.

Any idea as to what changes the settings ? One of the BB's we noticed that this happened when the batttery went flat over a weekend and the guy couldn't charge it. These are fairly new BB's (2 months old).

Any help, much appreciated.

Thanks - Varuni

John Clark 11-15-2006 12:46 AM

Have you tried wiping the handhelds and reactivating? It's also possible that something in the IT policy on the handheld has an issue. I'm not real familiar with the utilities on the BES but maybe the policy needs to be reloaded. You may be able to do that from the BES. You may need to remove the IT policy from the handheld. Search this forum. I have seen instructions before for removing IT policies. It's not an easy procedure but it's possible. Don't know if this will help or not. I'm BB savy but don't know much about the BES end of it other than what it does and how to activate...

Gornemant 11-15-2006 02:28 AM

Quote:

Originally Posted by varuniw
We have set the emails to delete both from "Mailbox and Handheld" and saved the setting. We then tested this to make sure that it deletes both from the Mailbox and Handheld, but it seems that the BB goes to Delete on "Handheld". This happens on our CEO's BB and he is not very happy that he has to do everything twice (Mailbox and BB), we keep changing the settings and it works for a day or two and then changes it again.

Little question here: do you want the emails from the BB to be deleted when you delete them on the mailbox, or the other way around, orboth ways at the same time?

I know some people often asked to have both ways where I work, the answer was a simple "no". It's either "Mailbox wins" or "Handheld wins", else you're going to have a lot of synchronisation problems. We usually set it always to Mailbox wins because of obvious issues.

Now if you have synchronisation problems with mails not deleting on the BB after erasing them from the Mailbox that's another issue. I don't have direct access to our BES servers, but when we can't find the cause (after several steps mind you), we just wipe the BB, ask the user profile on the BES to be deleted and rebuild, then we activate it again.

You have to note that it also takes some time to synchronise, I did have it pretty often that users delete a mail from the mailbox and complained that it was still on their BB not 1 second after that :razz:


All times are GMT -5. The time now is 12:51 AM.

Powered by vBulletin® Version 3.6.12
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.