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Old 11-13-2006, 02:18 PM   #1 (permalink)
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Hello,

I've installed the Mail Connector (v5.6 or latest) onto our Windows Server 2003 server which has Outlook 2002 installed and is constantly connected to the LAN.

I have 2 users in the company who have Blackberry's and want their accounts integrated with Exchange 2003. I've installed the Mail Connector but have a few questions:

1. The Mail Connector runs as a Windows service. Is it 100% necessary that I need to be logged into the Desktop for the Mail Connector to work with the Outlook profile?

2. When I downloaded the Mail Connector and integrated the account, I didn't have Outlook open yet the web site was able to pick up the Outlook profiles I have setup on the server. Do I need to have Outlook open at the same time for the Mail Connector to work?

3. I've sent some test emails and to the Blackberry device and they've not been forwarded by the Mail Connector. What could be the problem?

4. On the Desktop task bar, you can go into the Mail Connector Settings and it has a space for Proxy settings. Do I need to put user creds in here? I can get on the Internet from the Administrator user account I'm logged in as.

Thanks very much.

Michael
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Old 11-13-2006, 02:31 PM   #2 (permalink)
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Quote:
Originally Posted by Michho
Hello,

I've installed the Mail Connector (v5.6 or latest) onto our Windows Server 2003 server which has Outlook 2002 installed and is constantly connected to the LAN.

I have 2 users in the company who have Blackberry's and want their accounts integrated with Exchange 2003. I've installed the Mail Connector but have a few questions:

1. The Mail Connector runs as a Windows service. Is it 100% necessary that I need to be logged into the Desktop for the Mail Connector to work with the Outlook profile?

2. When I downloaded the Mail Connector and integrated the account, I didn't have Outlook open yet the web site was able to pick up the Outlook profiles I have setup on the server. Do I need to have Outlook open at the same time for the Mail Connector to work?

3. I've sent some test emails and to the Blackberry device and they've not been forwarded by the Mail Connector. What could be the problem?

4. On the Desktop task bar, you can go into the Mail Connector Settings and it has a space for Proxy settings. Do I need to put user creds in here? I can get on the Internet from the Administrator user account I'm logged in as.

Thanks very much.

Michael
From my experience, when you are dealing with the Blackberry Internet Service (Web Client) account and a MS Exchange email address, the Mail Connector will need to be used in every case. The Web Client acts like "REDIRECTOR" when dealing with an email address from an Exchange Server. The computer, upon which Mail Connector was installed, will need to remain on 24/7 in order to constantly receive emails to it without interruption.

Now I'm aware that person's having their emails integrated thru this can go through one Mail Connector program instead of each computer having to have a Mail Connector installed on it but again, each computer is still going to need to be left on 24/7 to receive emails without interruption.

I would contact your carrier's BB Help Desk Support Line to determine if there are steps to troubleshoot problems with running the Mail Connector. There could be a setting on there that is not set right thus why the emails are not going. In the extreme case of it not working at all for this particular exchange server I would recommend setting up an "auto forward" thru Outlook to a BB email address (john.smith@carrier.blackberry.net). This will forgo having to use the Mail Connector and allow for emails to transmit uninterrupted when the pc's are turned off.

Hope this helps.

BB Tech Rep
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Old 11-14-2006, 12:00 PM   #3 (permalink)
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Thanks for the fast reply. I already have the Exchange emails forwarded to the O2 account and have set the Sent From address as the business Exchange address.

However I need to solve why the Mail Connector is not putting email that the Blackberry user sends on his hand held into the Sent Items folder in his mailbox and it should. Also when the user reads a new mail on his Blackberry hand held device, it's supposed to register as being Read in the users mailbox and it's not.

Does Outlook have to be open on the Application server and a user logged in for the Mail Connector to work?
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Old 11-14-2006, 02:38 PM   #4 (permalink)
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Hi

I use redirector and if the Mail Connector works in the same way as the redirector, you have to leave Outlook running on the host machine that is sending messages to the BB. With redirector, messages read on the BB do not appear as read on Outlook but messages read in Outlook do appear as read on the BB and messages sent from the BB do appear in the sent items folder in Outlook....does take a while though.

Cheers

DLB
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Old 11-16-2006, 01:52 PM   #5 (permalink)
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Thanks again. Has anyone managed to get this to work? I'm hearing so many issues with it. The bad thing is I won't get authorisation to get BES in which would ideally be the answer.
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Old 11-16-2006, 11:07 PM   #6 (permalink)
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Quote:
Originally Posted by Michho
Thanks for the fast reply. I already have the Exchange emails forwarded to the O2 account and have set the Sent From address as the business Exchange address.

However I need to solve why the Mail Connector is not putting email that the Blackberry user sends on his hand held into the Sent Items folder in his mailbox and it should. Also when the user reads a new mail on his Blackberry hand held device, it's supposed to register as being Read in the users mailbox and it's not.

Does Outlook have to be open on the Application server and a user logged in for the Mail Connector to work?
Hi,

In your current set up, I do not believe you can have bb and ms outlook reconcile with each other yet until the user connects the bb to the dtm program and selects the "reconcile emails" box before doing "synchronize now". However I may be wrong. Have you tried going into the MESSAGES icon, click the trackwheel and choose "RECONCILE NOW" option?

Did you create a rule in your ms outlook to "auto forward" the emails to the bb email address or did you just integrate in the email address to the BIS account?

Hope this helps.

BB Tech Rep
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Old 11-28-2006, 07:09 AM   #7 (permalink)
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Hi,

Thanks for your reply. You are correct that I don't have the BB and Outlook reconsile with eachother. I've decided that it's easier to just set the auto forward to the BIS email address from the Mailbox in Active Directory for the time being.

My company aren't going to buy BES so I have to live with that.

Thanks again for everyones help.

Michael
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Old 11-28-2006, 07:50 AM   #8 (permalink)
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Quote:
Originally Posted by Michho
My company aren't going to buy BES so I have to live with that.

Michael
It's a lot lot less than you think...note my prices are UK prices converted/ adjusted to the US Model..

BES Express 2-users - $50 per CAL = $100 Total
XP Pro Desktop (works with <10 users) = $300 - I use this for one of my sites no dramas whatsoever.
Monthly Service Fess - say $20 per month more for BES for your carrier per user.

So a total cost of $300 upfront and the $40 per month you get a BES that actually works.
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