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Old 11-15-2006, 12:15 PM   #1 (permalink)
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Default Blackberry Messaging Agent - errors

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I have a BES server with only 5 users. 1 user has issues sending/recieving mail - once the server reboots, everything is fine, until the next time. I am getting the following events in the app log on the BES server.

Do we need to generate a new encryption key on the device?

11/13/2006 7:31:06 PM BlackBerry Messaging Agent MW-BES1 Agent 1 Warning None 20154 N/A MW-BES1 User Gesbeck, Howard not started
11/13/2006 7:31:06 PM BlackBerry Messaging Agent MW-BES1 Agent 1 Warning None 20080 N/A MW-BES1 {HGesbeck@domain.com} MAPIMailbox::Construct - Open Root Folder failed
11/13/2006 7:31:06 PM BlackBerry Messaging Agent MW-BES1 Agent 1 Warning None 20116 N/A MW-BES1 OpenRootFolder - Mailbox::m_pMDB->OpenEntry (0x80040115) failed
11/13/2006 7:27:03 PM BlackBerry Messaging Agent MW-BES1 Agent 1 Warning None 20176 N/A MW-BES1 {MPaalani@domain.com} GetNewMessages() failed: ERR_NETWORK_PROBLEM
11/13/2006 7:27:03 PM BlackBerry Messaging Agent MW-BES1 Agent 1 Warning None 20265 N/A MW-BES1 {MPaalani@domain.com} MAPIMailbox::GetNewMessages - GetContentsTable (0x80040115) failed
11/13/2006 7:27:03 PM BlackBerry Messaging Agent MW-BES1 Agent 1 Warning None 20265 N/A MW-BES1 {MPaalani@domain.com} MAPIMailbox::GetNewMessages - GetProps (0x80040115) failed
11/13/2006 7:27:02 PM BlackBerry Messaging Agent MW-BES1 Agent 1 Warning None 20174 N/A MW-BES1 {SLipton@domain.com} ReloadPagerStats() failed
11/13/2006 7:27:00 PM BlackBerry Messaging Agent MW-BES1 Agent 1 Warning None 20174 N/A MW-BES1 {HGesbeck@domain.com} ReloadPagerStats() failed
11/13/2006 7:26:50 PM BlackBerry Messaging Agent MW-BES1 Agent 1 Warning None 20171 N/A MW-BES1 {MPaalani@domain.com} ReloadPagerConfig() failed
11/13/2006 7:26:50 PM BlackBerry Messaging Agent MW-BES1 Agent 1 Warning None 20174 N/A MW-BES1 {JSJohnson@domain.com} ReloadPagerStats() failed
11/13/2006 12:05:41 PM BlackBerry Messaging Agent MW-BES1 Agent 1 Warning None 20174 N/A MW-BES1 {HGesbeck@domain.com} ReloadPagerStats() failed
11/13/2006 12:05:01 PM BlackBerry Messaging Agent MW-BES1 Agent 1 Warning None 20174 N/A MW-BES1 {JSJohnson@domain.com} ReloadPagerStats() failed
11/13/2006 12:04:40 PM BlackBerry Messaging Agent MW-BES1 Agent 1 Warning None 20174 N/A MW-BES1 {MPaalani@domain.com} ReloadPagerStats() failed
11/13/2006 12:04:40 PM BlackBerry Messaging Agent MW-BES1 Agent 1 Warning None 20176 N/A MW-BES1 {MPaalani@domain.com} GetNewMessages() failed: ERR_NETWORK_PROBLEM
11/13/2006 12:04:40 PM BlackBerry Messaging Agent MW-BES1 Agent 1 Warning None 20539 N/A MW-BES1 {TJelinek@domain.com} RescanPIMItems(1) failed: ERR_NETWORK_PROBLEM
11/13/2006 12:04:40 PM BlackBerry Messaging Agent MW-BES1 Agent 1 Warning None 20265 N/A MW-BES1 {MPaalani@domain.com} MAPIMailbox::GetNewMessages - GetContentsTable (0x80040115) failed
11/13/2006 12:04:40 PM BlackBerry Messaging Agent MW-BES1 Agent 1 Warning None 20535 N/A MW-BES1 {TJelinek@domain.com} RescanPIMItems - Failed getting contents table (type=Address Book) (0x80040115)
11/13/2006 12:04:40 PM BlackBerry Messaging Agent MW-BES1 Agent 1 Warning None 20265 N/A MW-BES1 {TJelinek@domain.com} MAPIMailbox::RescanPIMItems - GetProps (0x80040115) failed
11/13/2006 12:04:40 PM BlackBerry Messaging Agent MW-BES1 Agent 1 Warning None 20265 N/A MW-BES1 {MPaalani@domain.com} MAPIMailbox::GetNewMessages - GetProps (0x80040115) failed
11/13/2006 12:04:39 PM BlackBerry Messaging Agent MW-BES1 Agent 1 Warning None 20174 N/A MW-BES1 {SLipton@domain.com} ReloadPagerStats() failed
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Old 11-22-2006, 11:47 AM   #2 (permalink)
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Default same here

I've done everything up to and including trying to reactivate the berry - same results - seems to work fine and later stops - reboot seems to fix. Was running stale for a long time :(
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Old 11-22-2006, 01:47 PM   #3 (permalink)
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does anybody know what encyption method bb uses, AES, DES, etc.?
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