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Old 03-28-2005, 08:07 PM   #1 (permalink)
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Default Deleting email off the blackberry

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Hi all,

My boss would like to clear all of the email off of his black berry without the email coming off his outlook. We are using the BES 3.6 version and I just reinstalled it after upgrading to Exchange 2003. I have already tried turning off the radio on the unit, but after it comes back on, the email deletes. I have also tried to disable redirection from the BES with no luck as well.

Anyone have any thought?

Thanks,
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Old 03-28-2005, 08:50 PM   #2 (permalink)
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In my Lotus world, we would just select "Delete on Handheld" rather than "Delete on Handheld and Mailbox" from the BlackBerry and it won't delete out of Notes.

Or you can highlight a date band on the BlackBerry and select "Delete Prior". This option...at least on a Lotus 2.2 BES will NOT touch the mailfile.
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Old 03-28-2005, 09:31 PM   #3 (permalink)
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Thanks, I will try that, problem is, usually he is traveling and 400 miles away. I will get him to try that tomorrow.

Thanks again.
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Old 03-28-2005, 09:36 PM   #4 (permalink)
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Delete Prior *NEVER* deletes the e-mail off of a server; Exchange, Notes, GW or BWC. It is the quickest way to wipe out e-mail only on the BB.
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Old 03-29-2005, 11:27 PM   #5 (permalink)
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And if you want to be TOTALLY thorough, you can plug the BlackBerry into the PC, open up the Backup/Restore tool, click advanced, select messages in the right side list, then click the clear button. That will totally wipe the message database.

Zro
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