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Old 04-01-2005, 11:32 AM   #1 (permalink)
des
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Default BB web client - disappointing wireless synch features

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i picked up a bb 7250 yesterday and am disappointed. i had a bb 2 years ago for email only and loved it. the wireless two-way synchronization of email, calendar and contacts was great. i've come to realize that's because my company ran bb enterprise server.

i incorrectly assumed that i could get the same functionality running the bb webclient, but as i understand it that is not the case. the web client wirelessly two-way synchs the bb and the webclient, but not to the pop3 mail client (ie, outlook running on my home pc serviced by earthlink email). It also appears that there is no wireless synch of calendar and contacts - to synch these i have to use the usb cable.

the gist is for email i have to manually delete emails from the bb device and then again from my desktop at home to "synch" email. for contacts and calendar i have to use the cable connected to the pc which defeats the purpose of the bb - if i was at the desk to manage my calendar i wouldn't need the bb. it appears the only wireless synch with the bb webclient is one-way to the BB for emails.

do i understand this correctly?

is another option to consider installing an exchange server at my house so i can run bb enterprise server? i would need to investigate the steps and $ to do so.
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Old 04-01-2005, 11:34 AM   #2 (permalink)
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No one ever advertised any wireless sync functions with BWC. You can do wireless e-mail sync (delete an item on the BWC from the BlackBerry) by setting up the "E Mail Reconciliation options" under Messages / Options / E Mail Reconciliation). You can not do e-mail sync back to an address that you forward directly to the BB.

You need to look into third party BES providers like Mailstreet and others that will provide you with the wireless syncing you incorrectly assumed BWC handled.

Last edited by NJBlackBerry : 04-01-2005 at 11:40 AM.
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Old 04-01-2005, 01:23 PM   #3 (permalink)
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Can you please explain this a bit more?

We just deployed 10 Blackberries throughout our small business. Everyone is complaining about having to delete messages on the Blackberry and then again when they get back to their desk.
Is there a way to eliminate this duplication.

Obviuosly for 10 users BB ES is not a realistic option.

The Calendar, Address Book is not a concern. The wired sync is fine.
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Old 04-01-2005, 01:25 PM   #4 (permalink)
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Actually even if the units email would synch to Outlook over the cable connection that would be fine. Is that possible?
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Old 04-01-2005, 01:53 PM   #5 (permalink)
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Default wireless e-mail sync to BWC

I've got email reconciliation set to delete on the BWC from the BB, but what good does that really do? I don't see a reason to ever open the BWC once it's initially configured. or is there some reason i would access the BWC on a regular basis?

thanks for your help
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Old 04-02-2005, 08:56 AM   #6 (permalink)
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We are using 3 Blackberry devices (soon to be a few more) at work.
We are only on the Web Client, so we have to manually delete mail in both places.
This hasn't been a problem for us, as the dual-location mail has been a good backup system.
Also, most of the time, we respond to urgent messages immediately, but examine messages with large attachments at our workstations.
I think the extra few seconds to delete the messages gives me a good review, and sometimes reminds me to do something that I forgot about after reading on my Blackberry
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Old 04-02-2005, 10:04 AM   #7 (permalink)
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Des and Version... don't take this the wrong way... but did you guys read anything about the blackberry before buying it?? It seems that you or your company made a purchase without any investigating at all.....

Well that being said....

Have webclient pull it off server... that way a copy is not being sent at home. (This means uncheck leave a copy on server).


Jbairdjr, makes a good point tho... everyone ... EVERYONE i have seen use this system complains 30 days later that they cant find an older email... because its not in outlook.
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Old 04-02-2005, 10:05 AM   #8 (permalink)
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Quote:
Originally Posted by des
I've got email reconciliation set to delete on the BWC from the BB, but what good does that really do? I don't see a reason to ever open the BWC once it's initially configured. or is there some reason i would access the BWC on a regular basis?
The only reason I visit my web client is to add new filters if I see some consistent spam or if I want to upgrade e-mail from a certain sender to a level1 message.

I never do anything with the e-mail in there. I manage all of that from the blackberry.
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Old 04-02-2005, 03:57 PM   #9 (permalink)
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Quote:
Originally Posted by idencustom
Des and Version... don't take this the wrong way... but did you guys read anything about the blackberry before buying it?? It seems that you or your company made a purchase without any investigating at all.....
Thanks for the reply. Maybe you're right. We have 30 days to return the units. So I will consider that option.
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Old 04-02-2005, 05:14 PM   #10 (permalink)
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Version-
If you invested in 10 handhelds why not spend the extra $3K for the BES? Your users will gain the added functionality of wireless calendar, contact and task sync and as the admin you can control their use.
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Old 04-03-2005, 08:45 PM   #11 (permalink)
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Why make the 3k investment and then take on the administration burdens as well. Looking at 3rd party BES providers for 10 users may be a better investment. I am using a provider and have an Outlook account, client software on a desktop machine, OWA anywhere I have web access and the speed and reliability of BES for a small monthly investment and not worries administering BES or Outllok.
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Old 04-03-2005, 08:48 PM   #12 (permalink)
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Quote:
You need to look into third party BES providers like Mailstreet and others that will provide you with the wireless syncing you incorrectly assumed BWC handled.
I agree with CyberJack. In fact, I think I said the same thing on Friday ;)
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