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Old 04-01-2005, 04:52 PM   #1 (permalink)
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After my enterprise activation, the default pictures on the BB are giving me the error "cannot open DRM content" when i click on them....two of my own personal pics are viewable....the default ones just appear as a box with a red x....any idea why this is?
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Old 04-02-2005, 06:00 PM   #2 (permalink)
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anyone?
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Old 04-06-2005, 04:53 PM   #3 (permalink)
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Quote:
Originally Posted by yahtzee
After my enterprise activation, the default pictures on the BB are giving me the error "cannot open DRM content" when i click on them....two of my own personal pics are viewable....the default ones just appear as a box with a red x....any idea why this is?
I had the same problem on my 7100t after upgrading the OS. After several unsuccessful attempts by T-Mobile support, I was forwarded to RIM. The solution is:
* Back up your data in Desktop Manager using the "BackUp and Restore" option. Use the "Advanced" option and back up everything EXCEPT the "Content Store" data.
* "Wipe Clean" your unit
* Restore data to your unit

According to RIM - there is "something" in the Content Store that will cause the problem with the pictures.

I hope this helps
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Old 10-12-2005, 05:26 AM   #4 (permalink)
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Quote:
Originally Posted by socal7100t
* Back up your data in Desktop Manager using the "BackUp and Restore" option. Use the "Advanced" option and back up everything EXCEPT the "Content Store" data.
* "Wipe Clean" your unit
* Restore data to your unit

According to RIM - there is "something" in the Content Store that will cause the problem with the pictures.

I hope this helps
I need to do that, but what does "wipe" exactly wipe?
Does it preserve personal pictures, themes and 3rd party apps?

Thank you,
/_urka
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