I am sorry but that is incorrect, at least in Verizon. I do not have the data or e-mail plan yet set up because i am waiting for my company to pay for it and I am able to send PIN messages with no problems. I have spoken to Verizon about how I will be charged for tham and until the data/e-mail plan is activated they will charge at the rate of 0.0015 per kilobyte. I have sent quite a few and been able to receive the responses with no trouble at all. BTW I am using version 4.0 of the OS if that makes a difference on a 7250.