Originally Posted by Jessi
Hi... for some reason, emails that are deleted on our Outlook are NOT being deleted off our Blackberries (and vice versa). We have set the option for "Email Reconciliation" to delete on both the Mailbox & Handheld, but it doesn't work for some reason.
THEREFORE, to help unclutter the list of emails, some of our users do not want to see their "sent" emails in the Message list.... Is there any way to do that?
The issue with the sent items you need to make sure that the BB has at least 4.1 handheld software and the BES is 4.0.x.x or greater.
The issue for messages not being deleted from both the BB and Outlook you can toggle from delete on from mailbox and handheld to handheld and save then put it back to mailbox and handheld. If that doesn't work then you will need to clear the message database as the database might be corrupt.