Originally Posted by jdh
What e-mail system are you using on the back-end? BWC or BES?
If you're using a BES-based system, are you deleting your messages and emptying them from your deleted items or trash right away by any chance? If so, this may cause the messages to remain on the Blackberry.
When reconciling e-mail, the BB determines whether to delete a message or not based on it's presence in your trash or "Deleted Items" folder. If you've emptied the message completely before your e-mail is wirelessly reconciled, the BB/BES won't see it in your mailbox at all, and will therefore leave it on the Blackberry.
Is there any way around this as myself and many users use the immediate delete option for mails, especially junk mails, ( Outlook , Right Click , Shift Delete ), thus bypassing the deleted items folder.
Also for mails that are wanted they are moved to folders either in the inbox or to personal folders. It would seem sensible for the blackberry to recognise this change and update accordingly rather than leave a inbox full of unread messages to sort out.
Using BES 4.0 SP1 on Exchange 2003 with RIM 7290 and MDAIII via T-Mobile UK.