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Old 01-09-2007, 05:06 PM   #1 (permalink)
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Default Synchronization Question

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Had a user pose this question to me. I used to be much more into using the BB and should be able to answer it, but wanted to run this by all of you to see if there is an easy answer for him. TIA!

Scenario: User has BB 8700G, not connected to laptop typically. When he sends a message from his corp email account on the laptop, he does NOT want it to show on the device as a sent message within his inbox, he only wants to see incoming and sent messages from the device. Why, I don't know.

Is this just a setting regarding what folders need to display within the Redirector settings? I.e., only let it show the inbox and not the sent folder?

Thanks in advance for any insight.

Old 01-09-2007, 05:11 PM   #2 (permalink)
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If you un-map the Sent folder, none of the sent items from the Blackberry would show up in his Outlook.

From a BES side, there may be a way, but that's out of my realm. From a normal user side, there's no way.
Old 01-09-2007, 08:46 PM   #3 (permalink)
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Default if i understand correctly

He does not want sent messages which he sent in outlook showing up on the BB. To change this do the following on the bb:

Messages/Options/Email Settings/push trackwheel and select Folder Redirection. Then Expand username and remove the check mark from Sent Items.

Email sent from the BB will continue to show up in sent folders in outlook but just not the other way around
Old 01-09-2007, 11:27 PM   #4 (permalink)
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You need to make sure that the user is running 4.1 handheld software to be able to disable sent items from the BlackBerry, and the BES needs to be 4.0.x.x or greater too.
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