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Old 01-11-2007, 10:04 PM   #1 (permalink)
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Default C++ Runtime Error DesktopMgr.exe

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Environment:
Windows XP Laptop
Device: BlackBerry Pearl 8100
Desktop Manager: 4.2
Lotus Notes Client
BES4.2

Clicking an icon in Desktop Manager shows the following error,

Microsoft Visual C++ Runtime Library
Program: ...ogram Files\Research In Motion\BlackBerry\DesktopMgr.exe
abnormal program termination


It comes up even before doing any synchronization. The "synchronize automatically when device is connected" setting has been disabled. This KB on Blacbkerry's site suggest its happening on synchronizing:

Support - Microsoft Visual C++ Runtime Error during synchronization
Last Updated: 18 October 2006
Article Number: KB-04427

Last edited by BlueBerry2007 : 01-17-2007 at 11:51 AM.
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Old 01-17-2007, 11:53 AM   #2 (permalink)
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RIM informed this is a known issue with Desktop Manager 4.2 and BES 2.2.
Resolution: You have to call up RIM support for their fix to this issue.

Last edited by BlueBerry2007 : 01-17-2007 at 03:28 PM.
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Old 03-11-2007, 11:27 PM   #3 (permalink)
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I am having this same exact problem...did you ever resolve it?
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Old 03-13-2007, 08:44 AM   #4 (permalink)
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there might be a new version/service pack?
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