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Old 01-14-2007, 04:31 PM   #1 (permalink)
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I just came back from a trip to US (I live in UK). I have a 8700g with T-Mob in UK - before I departed I set my BB to receive message headers only to cut down on the cost of data transfer overseas. Worked very well as I chose which messages to download/read.

However before I went I also asked T-Mob to put an unconditional voicemail divert on my account so that anyone who called me would be diverted to voicemail immediately without the BB ringing. Idea was to check voicemails once a day and not incur costly charges of receiving a call in US. When I returned I found that T-Mob have charged me 55 pence per min (the UK-US internaitonal call rate) for all voicemails left for me by callers. And I pay another 55 pence per min to listen to them! I think this is really unfair - I don't know how T-Mob can justify charging me an international rate for voicemails when the call is put straight through to the voicemail service (unconditional divert means that they don't even try to connect the call to me in the US). I'm intending to inform Ofcom about this practice (the UK telecoms regulator) to see if they can help me out with this!
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Old 01-14-2007, 04:53 PM   #2 (permalink)
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Did you try calling T-Mo?
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Old 01-14-2007, 05:25 PM   #3 (permalink)
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Yes I have had a long conversation with T-Mob Customer Services who insist that these charges have been correctly applied, though they couldn't explain why!
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Old 01-14-2007, 05:47 PM   #4 (permalink)
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Call them back .. They made a mistake for sure...
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Old 01-17-2007, 04:01 PM   #5 (permalink)
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Emailed T-Mob Customer Relations on Mon, and spoke to them again today about this. They're still telling me that even with an automatic voicemail divert which doesn't let any calls through (my BB doesn't even ring) I have to pay 55 pence per min when someone LEAVES a message when I am in US. Their argument is that their systems still try to find me when someone calls my BB and the call still goes to US, recognises the auto divert and comes straight back to UK voicemail. I don't buy this at all!!!!!

The guy at T-Mob told me to escalate to Customer Administration (I already contacted Cust Services, and Cust Relations.....) - before this gets out of hand I'm going to write to their UK CEO and give him the opportunity to sort it out before going the regulator. All very frustrating.
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Old 02-05-2007, 06:05 AM   #6 (permalink)
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Wirelessly posted (BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/-1)

Latest on this: wrote to CEO of T-Mob UK. His office then called me to offer a refund of all call costs incurred during this particular overseas trip, but reiterated that the costs are what they are and to be aware of them in future.

So whilst I'm pleased about the refund, I'll contact OFCOM (UK telecoms regulator) to explore the voicemail cost issue whilst roaming.
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Old 02-05-2007, 06:44 AM   #7 (permalink)
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Voicemail is actually just call forwarding. Ever notice that many times when you place a call you see a message that says "call forwarding-conditional?" That's because for voicemail the call just forwards to the voicemail number. That's just the way the voicemail system works.
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Old 02-05-2007, 12:34 PM   #8 (permalink)
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Sure, but when there is an unconditional voicemail divert set up, there should be no need for the phone company to attempt to connect the call at all, just like when the phone is switched off, no?
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Old 02-05-2007, 12:37 PM   #9 (permalink)
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Wirelessly posted (BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/-1)

Sure, but when there is an unconditional voicemail divert set up, there should be no need for the phone company to attempt to connect the call at all, just like when the phone is switched off, no?
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Old 02-05-2007, 12:46 PM   #10 (permalink)
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Wirelessly posted (BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/-1)

Sure, but when there is an unconditional voicemail divert set up, there should be no need for the phone company to attempt to connect the call at all, just like when the phone is switched off, no?
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Old 02-06-2007, 08:52 AM   #11 (permalink)
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IIRC there's no such thing as an unconditional divert on GSM that bypasses the wireless device entirely. The only way to do this is to leave the GSM device off.

Otherwise, your call is routed to your device and then routed back to voicemail. If you're traveling internationally then this means you get billed twice for calls that go to voicemail.

It's pretty well documented if you search on Google or other wireless forums.
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Old 02-06-2007, 09:37 AM   #12 (permalink)
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I hear what you're saying takeshi but I do find it ridiculous that I get charged an international call rate even though my phone doesn't even ring! If the network is offering unconditional voicemail divert (their term) then they should come up with a system which mimics the phone being switched off (I wonder if this difficult technically?).

I'm going to take this up with the regulator on a point of principle. But if that really is the way it should work and there is no way I know of to disable the phone function on my BB whilst my email works as normal - and I'll continue to get hammered by international call costs.
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Old 05-06-2007, 07:33 AM   #13 (permalink)
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These are back-haul charges - disable Call Forwarding. My problem was in reverse - US BB in the UK. On my 7290 I had to disable Call Forwarding under Phone Options for If Busy, If No Answer and If Unreachable. Of course, while trying to find out how to do this T-Mobile insisted that the $50+ in charges was valid even if they couldn't explain why I was retrieving VM at 3:43am local time! Their only solution was to send me to tech support who recommended I flatten the BB and reload it.
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