01-17-2007, 04:01 PM
Knows Where the Search Button Is
Join Date: Mar 2006
Location: London, UK
Carrier: T-Mobile UK
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Emailed T-Mob Customer Relations on Mon, and spoke to them again today about this. They're still telling me that even with an automatic voicemail divert which doesn't let any calls through (my BB doesn't even ring) I have to pay 55 pence per min when someone LEAVES a message when I am in US. Their argument is that their systems still try to find me when someone calls my BB and the call still goes to US, recognises the auto divert and comes straight back to UK voicemail. I don't buy this at all!!!!!
The guy at T-Mob told me to escalate to Customer Administration (I already contacted Cust Services, and Cust Relations.....) - before this gets out of hand I'm going to write to their UK CEO and give him the opportunity to sort it out before going the regulator. All very frustrating.