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Old 01-17-2007, 07:53 AM   #1 (permalink)
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Default Where/How do i check filters??

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I am having trouble with my blackberry 7290. It doesn't seem to receive all my email messages from the server but it does receive some. The also doesn't seem to be any commonalities with the ones that don't get received. I have been advised to check and see if filters are blocking it but I'm not sure How/Where to check the filters to see if their are emails being blocked by one of them? Any assistance would be greatly appreciated.
Old 01-17-2007, 07:58 AM   #2 (permalink)
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If you are on BIS, you would need to login to your BIS account online (your carrier has their own BIS website address). If you are on BES, these filters would be in Outlook....
Old 01-17-2007, 07:30 PM   #3 (permalink)
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If you don't know where the filters are it's unlikely that they're the problem since the default is to forward all mail.

I'd think it much more likely that whatever software you use on your PC is not set to leave mail on the server -- have you already checked that?
Old 01-17-2007, 08:12 PM   #4 (permalink)
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open up Desktop manager. There are filters in the application that can do that if set or set wrong. Generally you dont need any filters.
Try deleting any you see and make sure the options are set to
"Forward messages to the device"
if they are no filters, then you may have some rules set in outlook at the server redirect to the Blackberry enterprise server level. You may see if the IT guys will match your setting to someone that does not have any problems.

Good luck
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9810 on BES
Z10 on BIS

Last edited by tsac : 01-17-2007 at 08:28 PM.

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