BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-19-2007, 07:59 AM   #1 (permalink)
Thumbs Must Hurt
 
hrhenry's Avatar
 
Join Date: Jan 2007
Model: 8100
Carrier: Cingular
Posts: 90
Post Thanks: 0
Thanked 0 Times in 0 Posts
Unhappy Blackberry Internet Browser

Please Login to Remove!

Yesterday I started having a problem with the Internet Browser on my Pearl. Initially I thought it was a problem with Cingular, because hte error messages I would get when trying to use it were "unable to connect to the internet" and "network busy".

Well, I would try and go to the same sites using Opera Mini and all was fine, so I knew it wasn't a network problem.

My question: Could my browser have gotten corupt in some way? Is there some way to have the browser resent to my phone or can i redownload it from somewhere?

I'm OK with using Opera Mini for most things, but things like Berry411, Mobileplay, Quickerplayer - basically any screen icon that connects to the internet - all depend on the Internet Browser, so i get failures with them.

Thanks in advance for any suggestions, info.

Rick
==
__________________
New Blackberry user
Blackberry Pearl
PIN: 23ED9C50
Offline  
Old 01-19-2007, 08:07 AM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
martin_j001's Avatar
 
Join Date: Aug 2004
Location: Atlanta, GA
Model: none
OS: s60
Carrier: Nokia e71 on ATT
Posts: 366
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

You can try reregistering your device on the network (Options->Advanced->Host Routing Table->click anything and select "Register Now") as well as resending service books from within BIS. Hope this helps!
__________________
www.PoliticalCancer.com
Offline  
Old 01-19-2007, 08:19 AM   #3 (permalink)
Thumbs Must Hurt
 
hrhenry's Avatar
 
Join Date: Jan 2007
Model: 8100
Carrier: Cingular
Posts: 90
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for replying.

Did the register now and resending services books (although I thought service books were strictly for email related stuff). Didn't help. I tried clearing all cache, history and cookies as well.

Rick
==
__________________
New Blackberry user
Blackberry Pearl
PIN: 23ED9C50
Offline  
Old 01-19-2007, 08:58 AM   #4 (permalink)
Talking BlackBerry Encyclopedia
 
martin_j001's Avatar
 
Join Date: Aug 2004
Location: Atlanta, GA
Model: none
OS: s60
Carrier: Nokia e71 on ATT
Posts: 366
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Sounds like a call to Cingular might be in order. Try a hard reset first though (pull battery while the device is on, wait 30 seconds, reinsert battery).

Service books basically control your access to any data on a bb, without them you woouldn't have the browsers pushed down to the device at all....
__________________
www.PoliticalCancer.com
Offline  
Old 01-19-2007, 09:25 AM   #5 (permalink)
BlackBerry Mensa
 
takeshi's Avatar
 
Join Date: Jan 2005
Location: Houston
Model: 8310
Carrier: at&t
Posts: 7,741
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

...and generally if pushing doesn't help you need to call the carrier. There have been some times where deleting the service books and then pushing them has helped but you really need to be careful which ones you delete so I don't recommend doing so without some guidance.
Offline  
Old 01-19-2007, 03:03 PM   #6 (permalink)
Thumbs Must Hurt
 
hrhenry's Avatar
 
Join Date: Jan 2007
Model: 8100
Carrier: Cingular
Posts: 90
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

They ended up having to delete the service, then add it again for push.

Thanks for everyone's replies.

Rick
==
__________________
New Blackberry user
Blackberry Pearl
PIN: 23ED9C50
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.