Thanks for the reply.
Yes, I did spend quite a bit of time researching this before posting my rant/question, and I did run across BBReply. I didn't mention it because it does not solve my problem. It does not seem like there is a solution to this problem ATM. I guess that I will politely rant at Nextel/RIM and see what they have to say before I return my BB. I shudder at the thought of going back to a Treo/palm device