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Old 01-22-2007, 01:26 PM   #1 (permalink)
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Default Enabling/Disabling the lookup feature

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Hey guys. I have a user who needs to have the lookup feature enabled on their blackberry. Can anyone point me in the right direction of how to enable this. I have looked through many options on the BB itself, and cant find much.
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Old 01-22-2007, 01:47 PM   #2 (permalink)
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what do you mean exactly by "lookup feature"?

do you mean looking up your organizations emails in the address book? This requires the BlackBerry Enterprise Server. If you have it and the handheld has been activated, you go to either the address book or start typing the person's name in the To: field of a message and with the trackwheel click "Lookup."
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Old 01-22-2007, 01:49 PM   #3 (permalink)
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Carl,

You are right. However, for a particular user, that feature DOES NOT show up when composing an email. Any idea how to re-enable this?
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Old 01-22-2007, 02:01 PM   #4 (permalink)
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ok, so the user is a BlackBerry Enterprise activated user? Ask your BES Administrator to resend the service books. Sounds like the lookup entry is missing. Make sure the user has a high signal strength on their device.
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Old 01-22-2007, 02:06 PM   #5 (permalink)
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I just need to have the service book resent to that one particular user. Are you sure there is no other way of enabling/disabling this feature?
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Old 01-22-2007, 02:36 PM   #6 (permalink)
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I'm not a BES expert but maybe the BES forum could help you better.
However, you should be able to resend the service book only to that device that's having trouble. I had this problem on my 7280 a few years back when I first transitioned from BIS to BES.
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Old 01-22-2007, 02:53 PM   #7 (permalink)
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Quote:
Originally Posted by carl rifkind
I'm not a BES expert but maybe the BES forum could help you better.
However, you should be able to resend the service book only to that device that's having trouble. I had this problem on my 7280 a few years back when I first transitioned from BIS to BES.

Ok, so what exactly will sending the service book do? It looks as if I have to do the following steps:

Follow these steps to send a new Service Book to the BlackBerry unit.

1. Open Internet Explorer and navigate to ( Note: The URL must be typed in exactly as shown below.):
For AT&T / Cingular - https://webclient.blackberry.net/Web...ite=mycingular
For SkyTel - https://webclient.blackberry.net/Web...sp?site=skytel

2. Use your BlackBerry Email ID and Password to login to the BlackBerry provider email account.

3. Click on the "Profile" button at the top of the screen.

4. Scroll to the bottom of the Profile page and click on the "Send Service Book" button.

5. Logout of the BlackBerry web client.

6. Perform a soft or hard reset of the BlackBerry unit.

7. Verify that the BlackBerry unit received the new Service Book by navigating to Options --> Service Book.
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Old 01-22-2007, 03:27 PM   #8 (permalink)
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That's the instructions for BIS service books. Is the user connected to and activated on a BES server? If so, which version BES?
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Old 01-22-2007, 03:29 PM   #9 (permalink)
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Quote:
Originally Posted by jibi
That's the instructions for BIS service books. Is the user connected to and activated on a BES server? If so, which version BES?

The user is on the bes, and its the latest version of it as well. Steps?
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Old 01-22-2007, 04:10 PM   #10 (permalink)
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For BES 4.1, go to the userlist and highlight the user. In the bottom pane, expand IT Admin then click on Resend Service Book. If you are in BES 4.0, do the same thing, except right-click on the user then go to IT Admin and click on Resend Service Book.

If this doesn't work, which is my guess, wipe their device and reactivate it.
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