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Old 01-23-2007, 06:21 AM   #1 (permalink)
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Default Email on BB not deleting when I delete in Outlook.

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I have a BB 7250 (Sprint) and sync my Outlook wirelessly through BES (Mailstreet).

Why is it that sometimes when I delete an email from my Outlook inbox, it does not delete it from my BB? Same thing if I move to a different folder on my Outlook -- does not do it on my BB.

Any thoughts?

PB
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Old 01-23-2007, 07:58 AM   #2 (permalink)
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I had problems with this sometimes.
I was using ExchangeMyMail (great service, by the way) and I just started using the Outlook Web access on my PC. Worked almost instantly that way.
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Old 01-23-2007, 10:57 AM   #3 (permalink)
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If you do a hard delete (hold down the shift key when deleting a message) or empty your deleted items folder before the BB has had time to reconcile this could cause the messages to not sync properly.

In regards to the folders, they should show up with a different icon beside them indicating that they have been filed, however, you do have the choice on the unit to 'Hide File Messages' which if selected as 'Yes' would not have the messages show up on the device if they have been filed and once it reconciles.

Hope that helps,

Thanks,
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Old 01-23-2007, 03:40 PM   #4 (permalink)
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it does. thanks.

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Old 02-08-2007, 12:15 AM   #5 (permalink)
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Default Deleting messages policy on BES???

I am working on BES 4.1.The device is synced with our Lotus Notes Mail servers.I have set the delete option on the blackberry to "HH and Mailbox".It's working fine.What I wanted to know was that is there any option on the BES itself ie setting it in the IT policy so that I don't require my users to set the "HH and Mailbox" option on the handheld??The policy itself should take care of the 2 way deletion??
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