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Old 04-10-2005, 04:48 PM   #1 (permalink)
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Default Can't connect to email using Desktop Software

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My work just upgraded their Blackberry server. It works great. I guess every ything syncs wirelessly. However, my laptop no longer can connect to email. It just hangs there at "connecting to email". No one in the IS dept. knows anything. I was able to connect by downloading the software to another desktop computer. I have upgraded everything to 4.0 and my laptop used to connect with no problem.

Also, a small annoying thing, since the upgrade-whenever an email is sent from desktop Outlook it now shows up as a sent email on the handheld- makes it hard to scroll through the messages. I can't figure out how to turn it off, and don't want to have to hit alt-i every time.

Thanks. Sorry if this is somewhere in here but I searched and searched and couldn't find anything.
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Old 04-10-2005, 04:52 PM   #2 (permalink)
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Close Desktop Manager completely. Delete the directories listed below and restart Desktop Manager.

- C:\Documents and Settings\%username%\Application Data\Research In Motion\BlackBerry\Intellisync\
- C:\Program Files\Common Files\Research in Motion\
- C:\Program Files\Common Files\Pumatech Shared\
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Old 04-10-2005, 07:16 PM   #3 (permalink)
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It worked but initially, just deleting the files didn't work and had to additionally uninstall, clean the registry and reinstall the desktop software. Any idea about all of the sent messages from desktop showing up on the blackberry?
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Old 04-10-2005, 07:24 PM   #4 (permalink)
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Change your Folder Redirection and remove the Sent Items folder. You can do this from Desktop Manager or from the handheld.

Desktop Manager:
- Go to Redirector Settings
- Click on the Advanced tab
- Under Folder Redirection, choose Selected Folders and click the Choose Folders button

Handheld:
- Go to Messages
- Click Trackwheel and click on Options
- Click on Email Settings
- Click Trackwheel and click on Folder Redirection
- Unselect Sent Items and Save
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