I hope this question isn't too dumb, I've searched and haven't been able to find the answer. (I'm in Canada and my service provider is Rogers.) I'm attempting to login into the BIS web page and I have no idea what my user Id is. I clicked on the 'Forgot your password' link and my p/w was sent to my PP - but what's my userId? I tried my phone number but that doesn't work. I'm lost.
Thanks in advance.