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Old 01-29-2007, 08:15 PM   #1 (permalink)
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Default ARRGGHHH!!! - cannot restore autotext

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Hey guys,

I've been working on this for hours. I upgraded a 7250 to an 8703e. I have done this a million times it seems, but I was unable to carry over the autotext from the old device.

When I do the Backup/Restore, the autotext option is grey-ed out. I can only restore useless data (folders, etc.).

I messed around with turning on and off wireless synch, used different computers, created new IT profiles (we have a BES), backed-up just the autotext and tried to restore that. None of it worked.

Please tell me I am not the only one with this problem. I could have rewritten all of them by now, but it is the principle of the thing at this point. Plus it isn't my Blackberry, it is my boss'.

Any help that can be offered wiould be appreciated.

Thanks,
Jim
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Old 01-29-2007, 08:50 PM   #2 (permalink)
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Connect usb, delete the SYNC service book, and try restore..
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Old 01-29-2007, 10:36 PM   #3 (permalink)
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Did you already activate on the BES? In my experience most of that stuff comes back with during a reactivation. Did it not come back?
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Old 01-30-2007, 03:26 PM   #4 (permalink)
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Default BES activation

I did activate it on the BES. I didn't come back.

I used a backup from the previous version, but it will not allow me to do that either.
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