BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 02-03-2007, 08:08 PM   #1 (permalink)
Knows Where the Search Button Is
Join Date: Jan 2007
Location: MA
Model: 8300
Carrier: AT&T
Posts: 22
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Newbie Help with Reconciliation

Please Login to Remove!

I am using a Sprint 8703e with hosted enteprise and hosted BES. I use Outlook 2003 and am very pleased overall.

I am, however, confused about setting up the reconciliation. If I open or delete and item on my BB, it deletes or appears open in Outlook. However, if I delete an item in Outlook, it does not delete on the BB, even if I force the reconciliation AND have emptied the deleted items from Outlook.

I am guessing I have reconciliation set incorrectly on my BB and would like to know the correct settings. Currently I am set as follows:

Message Services: desktop
Delete on: mailbox and handheld
Wireless reoncile: on
On conflicts: Mailbox wins

This seems like it should work, but items deleted in Outlook still remain on my BB.

What am I doing wrong?

Old 02-04-2007, 03:09 PM   #2 (permalink)
New Member
Join Date: Apr 2005
Model: 8703e
Carrier: Sprint
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts

As far as I know, you aren't doing anything wrong. It's just that email reconciliation is basically "one-way".

It is a way to get changes made to you inbox from the BB to also be made in your regular inbox.

I could be wrong. There are different ways that some email programs delete messages. Some programs (most, I think) mark a message as delete, but that doesn't actually delete it. It just sets a flag on the message that tells the email program not to display it to you. (It also makes a copy of the message in the "Deleted Items" folder, or whatever folder is designated as the "Trash" folder.) Usually, when you quit the email program, it goes through and actually removes emails marked "deleted". I think the reason is to make the email program appear to operate fast.

See what happens if you:

1) Delete a message from your outlook inbox
2) Find a way in outlook (I'm not an outlook user) to "Compact Folder". This should synchronize the mailbox with the list in outlook.
3) In the BB, "Reconcile Now"

(I'm a network administrator and manage several email servers, but I don't use a lot of different email client programs, so I am not too familiar with the operations of Outlook or Outlook Express.)
Old 02-16-2007, 07:19 PM   #3 (permalink)
Thumbs Must Hurt
Join Date: Feb 2007
Model: 9700
Carrier: Cingular
Posts: 50
Post Thanks: 0
Thanked 0 Times in 0 Posts

I think the problem is that you are emptying the deleted folder in outlook. If the email dissappears, the BB doesn't know what to do and leaves the message as is. Set up your outlook folder to not delete automatically, and only delete manually periodically so that the BB sees that the messages has moved to deleted folder.
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

EF DATA X-Band-LNA #A67180=-1 Rev 1, X-BAND LOW-NOISE AMPLIFIER pictureOld tube amplifier voltmeter parts
Old tube amplifier voltmeter parts pictureBruel & Kjaer sound equipment Conditioning Amplifier model 2626
Bruel & Kjaer sound equipment Conditioning Amplifier model 2626 picture10PCS MAX455CPP Encapsulation:DIP-20,CMOS Video Multiplexer/Amplifier
10PCS MAX455CPP  Encapsulation:DIP-20,CMOS   Video   Multiplexer/Amplifier picture5PCS MAX455CPP Encapsulation:DIP-20,CMOS Video Multiplexer/Amplifier
5PCS MAX455CPP  Encapsulation:DIP-20,CMOS   Video   Multiplexer/Amplifier picture

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.