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Old 02-03-2007, 07:08 PM   #1 (permalink)
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Default Newbie Help with Reconciliation

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I am using a Sprint 8703e with hosted enteprise and hosted BES. I use Outlook 2003 and am very pleased overall.

I am, however, confused about setting up the reconciliation. If I open or delete and item on my BB, it deletes or appears open in Outlook. However, if I delete an item in Outlook, it does not delete on the BB, even if I force the reconciliation AND have emptied the deleted items from Outlook.

I am guessing I have reconciliation set incorrectly on my BB and would like to know the correct settings. Currently I am set as follows:

Message Services: desktop
Delete on: mailbox and handheld
Wireless reoncile: on
On conflicts: Mailbox wins

This seems like it should work, but items deleted in Outlook still remain on my BB.

What am I doing wrong?

Thanks.
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Old 02-04-2007, 02:09 PM   #2 (permalink)
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As far as I know, you aren't doing anything wrong. It's just that email reconciliation is basically "one-way".

It is a way to get changes made to you inbox from the BB to also be made in your regular inbox.

I could be wrong. There are different ways that some email programs delete messages. Some programs (most, I think) mark a message as delete, but that doesn't actually delete it. It just sets a flag on the message that tells the email program not to display it to you. (It also makes a copy of the message in the "Deleted Items" folder, or whatever folder is designated as the "Trash" folder.) Usually, when you quit the email program, it goes through and actually removes emails marked "deleted". I think the reason is to make the email program appear to operate fast.

See what happens if you:

1) Delete a message from your outlook inbox
2) Find a way in outlook (I'm not an outlook user) to "Compact Folder". This should synchronize the mailbox with the list in outlook.
3) In the BB, "Reconcile Now"

(I'm a network administrator and manage several email servers, but I don't use a lot of different email client programs, so I am not too familiar with the operations of Outlook or Outlook Express.)
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Old 02-16-2007, 06:19 PM   #3 (permalink)
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I think the problem is that you are emptying the deleted folder in outlook. If the email dissappears, the BB doesn't know what to do and leaves the message as is. Set up your outlook folder to not delete automatically, and only delete manually periodically so that the BB sees that the messages has moved to deleted folder.
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