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Old 02-07-2007, 09:26 AM   #1 (permalink)
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Default Can't disable password on bb handheld?

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I have an old 7290 device in my surplus that we need to give a user who's blackberry broke. This device was password protected, so I entered the wrong password 10 times, it rebooted. I then reloaded the handheld OS from desktop manager. It is still asking me for a new password, so I entered one.

The password option is enabled. I go to turn it off and I don't even get the option to do that. I cleared the policies. I have not seen this before! Any ideas?

Thank you in advance!
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Old 02-07-2007, 09:28 AM   #2 (permalink)
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How did you clear the policy? It sounds to me like there is still an IT Policy on it.
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Old 02-07-2007, 09:32 AM   #3 (permalink)
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Quote:
Originally Posted by NJBlackBerry
How did you clear the policy? It sounds to me like there is still an IT Policy on it.
I went into the desktop manager - backup/restore - advanced. Then on the handheld data, I highlighted Policy and hit "clear".
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Old 02-07-2007, 02:57 PM   #4 (permalink)
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OK, maybe there is another way to clear policies on the handheld that I don't know about?

To "fix" the issue, I just activated the device for myself and then the option to disable the password was available. Security wiped the device and we are ready to go.
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Old 02-07-2007, 03:21 PM   #5 (permalink)
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most of the time sending a blank IT policy to the device re-enables all features.....
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Old 02-07-2007, 04:56 PM   #6 (permalink)
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If you are the BES admin then you won't need this but I'll post for other searchers who might need this.

Remove IT Policy
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Old 02-07-2007, 06:49 PM   #7 (permalink)
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not trying to hijack, but in reference to the policy.bin method, will that work multiple times? IE, go through the steps once, fix multiple berries, of course one at a time?
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