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I need some help!

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Old 04-13-2005, 08:54 AM   #1 (permalink)
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Hello Everyone,

I ran into an unusual issue yesterday. I can receive issues with no problems, when I go to send an email from my blackberry, it doesn't work. This just started yesterday afternoon and I can't seem to figure out the issue. Can anyone help with this?
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Old 04-13-2005, 09:04 AM   #2 (permalink)
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We need a bit more information (and a more descriptive title)... Are you using BES, BWC or the Desktop Redirector. What model BB and who is the carrier.

P.S. I moved this thread from Hardware and Accessories to General BlackBerry Discussion.
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Old 04-13-2005, 09:41 AM   #3 (permalink)
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Default Email not redirecting from 7250
Hello,

I have an issue that started yesterday. I can't send any emails from my 7250. I can receive them without any problems. I am using a desktop redirector. The message status is "Transaction error-decryption error".
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Old 04-13-2005, 09:42 AM   #4 (permalink)
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The providor is Verizon Wireless..
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Old 04-13-2005, 09:44 AM   #5 (permalink)
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Go into Desktop Manager / Security and generate a new encryption key.
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Old 04-13-2005, 09:47 AM   #6 (permalink)
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I could be wrong, but I think that may be the cause of this. I have "Generate keys automatically" selected and it just updated yesterday. I'll try it and let you know what I found out.
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Old 04-13-2005, 09:51 AM   #7 (permalink)
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I just did it and I got the same error message..
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Old 04-13-2005, 10:24 AM   #8 (permalink)
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Is there anyway to get support for this?
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