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Old 02-17-2007, 10:40 PM   #1 (permalink)
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Default Auto-spam filtering, or, where did the messages go?

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Hi:

Only had my device a few days, however I notice something very odd. My enterprise activation through BES allows all mail to get to my device without a problem, however the additional email account I've added/setup (IMAP) seems to filter out junk mail. IE - things like emails from ebay, and what most normal people would construe as junk or unimportant mail never make it's way to my device, yet when I check my actual email they're there. Yet, emails from actual people I know always come through no problem. At first I though maybe it was a time-of-day thing, but all my time settings are off and I've tried this at all hours. It seems to be picking and choosing what gets to my device???

Any ideas?

Thanks,
Jeff
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Old 02-18-2007, 08:32 AM   #2 (permalink)
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Are you happy with this or unhappy?
What wireless provider serves your blackberry?
How did you configure your IMAP account: to poll emails from, or to forward emails to blackberry email address?
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Old 02-18-2007, 12:08 PM   #3 (permalink)
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My provider is Telus (Canada). It doesn't redirect it is setup to poll (every 20 mins or however often it does it). I'll be honest, in a way I'm sort of happy, even though I have unlimited data anyhow, but there's always that thought that "What if one of this missed emails is an important one?". It hasn't done it since I posted, but then again nothing that would even be remotely construed as spam has come into my inbox either, so we'll see.

I thought though - maybe the times that it's happened I've just happened to login to my inbox shortly after it was delivered, and before my device had time to re-poll? I'm going to start looking at the delivery times, maybe I'm just jumping the gun here.

Jeff
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Old 02-18-2007, 03:36 PM   #4 (permalink)
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I can tell you for sure that whoever filters your emails- it is not BIS. It could be your IMAP account.

For example, I have Yahoo Plus account, it does not send what it believes is spam to my blackberry.

Disable all spam filtering options on your IMAP account and see if it started to give spam emails to blackberry.
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Old 02-21-2007, 08:51 PM   #5 (permalink)
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I don't have any spam filtering on the account. It's just a pop3/imap through my hosting company and I don't utitlize that option. And the problem is getting worse. Today I missed 3 emails that weren't spam, they were from friends of mine. Nothing to my device, yet when I finally got to a computer there they were. Any more ideas? Should I call my provider?

JB
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