BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 02-22-2007, 04:38 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Feb 2007
Model: 8700c
Carrier: Verizon
Posts: 18
Post Thanks: 0
Thanked 0 Times in 0 Posts
Unhappy Blackberry 8700e problems with Outlook 2007

Please Login to Remove!

Ok, on my bosses computer he is running Office 2007 and whenever he receives a message when Outlook is opened he won't receive it on his BB. On his laptop he receives it on both even if Outlook is open. I added a rule and that seems to be working, but since it's forwarded, it's from himself. I don't understand why it can't just work the same way as his laptop, if anyone has any suggestions, please, please, please elaborate. I have been messing with this thing for 3 days and about to go Office Spacistic.

Thanks in advance.
Offline  
Old 02-22-2007, 06:04 PM   #2 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,911
Post Thanks: 59
Thanked 241 Times in 180 Posts
Default

In Outlook, try setting it do LEAVE MESSAGES ON SERVER. That will give the BB a chance to push it to the BB. It sounds like Outlook is retrieving it and deleting it from the e-mail server.

If you are on BES, you don't say, it could be something else. I am not familiar with BES, so another will need to help there should it be the case.
Offline  
Old 02-22-2007, 06:12 PM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Nov 2005
Location: here
Model: 8320
Carrier: TMO
Posts: 305
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

The way I have it set up is leave a copy on server and delete from server when deleted from deleted folder..something like that..
__________________
[Stinsonddog's Blackberry Tips ] A+++++!
Offline  
Old 02-22-2007, 06:40 PM   #4 (permalink)
Knows Where the Search Button Is
 
Join Date: Feb 2007
Model: 8700c
Carrier: Verizon
Posts: 18
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

What setting is that under? And no, we do not use BES.
Offline  
Old 02-22-2007, 06:53 PM   #5 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,911
Post Thanks: 59
Thanked 241 Times in 180 Posts
Default

I don't have Outlook 20007m but the settings will be close to the same.

In outlook 2003, Tools > Options > Mail Setup tab > click on Email accounts > view or change existing > highlight the correct mail account > change > more settings > Advanced tab, place check mark at LEAVE A COPY OF MESSAGES ON THE SERVER.

and you can also check REMOVE FROM SERVER WHEN DELETED FROM DELETED ITEMS FOLDER as suggested above
Offline  
Old 02-22-2007, 07:21 PM   #6 (permalink)
Knows Where the Search Button Is
 
Join Date: Feb 2007
Model: 8700c
Carrier: Verizon
Posts: 18
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Awesome, it worked... Thanks a lot.

Offline  




Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.