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Old 02-22-2007, 04:38 PM   #1 (permalink)
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Unhappy Blackberry 8700e problems with Outlook 2007

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Ok, on my bosses computer he is running Office 2007 and whenever he receives a message when Outlook is opened he won't receive it on his BB. On his laptop he receives it on both even if Outlook is open. I added a rule and that seems to be working, but since it's forwarded, it's from himself. I don't understand why it can't just work the same way as his laptop, if anyone has any suggestions, please, please, please elaborate. I have been messing with this thing for 3 days and about to go Office Spacistic.

Thanks in advance.
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Old 02-22-2007, 06:04 PM   #2 (permalink)
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In Outlook, try setting it do LEAVE MESSAGES ON SERVER. That will give the BB a chance to push it to the BB. It sounds like Outlook is retrieving it and deleting it from the e-mail server.

If you are on BES, you don't say, it could be something else. I am not familiar with BES, so another will need to help there should it be the case.
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Old 02-22-2007, 06:12 PM   #3 (permalink)
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The way I have it set up is leave a copy on server and delete from server when deleted from deleted folder..something like that..
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Old 02-22-2007, 06:40 PM   #4 (permalink)
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What setting is that under? And no, we do not use BES.
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Old 02-22-2007, 06:53 PM   #5 (permalink)
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I don't have Outlook 20007m but the settings will be close to the same.

In outlook 2003, Tools > Options > Mail Setup tab > click on Email accounts > view or change existing > highlight the correct mail account > change > more settings > Advanced tab, place check mark at LEAVE A COPY OF MESSAGES ON THE SERVER.

and you can also check REMOVE FROM SERVER WHEN DELETED FROM DELETED ITEMS FOLDER as suggested above
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Old 02-22-2007, 07:21 PM   #6 (permalink)
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Awesome, it worked... Thanks a lot.

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