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Old 04-15-2005, 04:43 AM   #1 (permalink)
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Default Disappearing memory ??

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Does anyone else have this problem? I have a 7510 with 4.0, running on a 4.0 BES. I have PocketDay and BBWeather installed and running. Every few days I completely run out of memory and my email will disappear and my phone logs will disappear. I look at Options, Status and "File Free" shows 0, zero, nada. I reboot and get about 3 meg back. But after a few more days, it'll happen again. If I let it get down to 0 then it starts deleting emails and phone logs. Looks like a memory leak but I don't know if its coming from PocketDay, BBWeather or just my OS. Any suggestions? Thanks!
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Old 04-15-2005, 08:36 AM   #2 (permalink)
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I noticed that when I was running an earlier version of 4.0. I upgraded to the latest release (rogers 4.0.0.219) and the problem disappeared. I'm not sure what the latest version for nextel/telus would be, you would have to look it up in the faq
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Old 06-08-2005, 05:10 PM   #3 (permalink)
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Default I Have the Exact Same Problem

Memory lasts approximately 16 hours before requiring a reboot. I have a BlackBerry 7510 and am running 4.0 (Nextel 4.0.0.160) and have been bleeding memory like crazy. Same problems as far as memory manager deleting messages as memory dips lower and lower, eventually reaching zero by about 7 PM. I've deleted the free versions of BBToday and BBWeather and it seems to have corrected the problem, but I still lose memory much too quickly.

cayzac, it appears you wrote this message almost two months ago. If you see this post, could you let me know how you fared with this problem?

cfjacksn
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Old 06-09-2005, 04:49 AM   #4 (permalink)
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cfjacksn
Since this post, I've gotten a 7520 and am running 4.0.0.249. The problem seems to not be a problem anymore. Isn't there a newer version of code for the 7510 also? If so, download that and see if that helps. I don't have BBToday but I do still have BBWeather. I still have PocketDay installed (awesome program btw).
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Old 06-09-2005, 10:31 AM   #5 (permalink)
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Default I already have the latest O.S.

cayzac,

AFAIK, I already have the latest O.S. in Nextel 4.0.0.160 (Platform 1.3.0.29). According to the Nextel BlackBerry web site, it's the latest version. I found that by removing some of the resident programs, most especially BBToday and BBWeather, the memory leak has diminished. It hasn't gone away entirely, but it's a bit more manageable. Unfortunately, I want to wait until Nextel offers another discount/rebate on the 7520 before I dump my 7510. Thanks for your help.

cfjacksn
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Old 06-09-2005, 02:35 PM   #6 (permalink)
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Question RE: Disappearing memory

Good day all. My first post here. I am actualy experiencing this issue on many devices that I manage for my company, 4 to be exact. All four users have had their mail, contacts, all items in synced folders wiped from the BB, but not the desktop. User report:
I found that our Free File Space on the handheld was at 0 Bytes. I pulled my battery today and then put it back in. I now show free file space of 2936328 Bytes. I'll keep an eye on this to see if it goes down. My guess is that a sync process is writing a temp file or a log file and not cleaning up after itself.
I have two 6710 models, and two 7230 models, all t-mobile, all of which have the latest versions of the 4.0 handheld OS. Obviously wiping the devices and reprovisioning them works, but I am affriad that a few weeks down the road this will happen again. Is it simply a matter of staying diligent about cleaning out old items on the handheld? Is there a way to tell the handheld to get rid of older things first rather than just dumping everything? Any suggestions would be greatly appreciated. Thanks a ton!
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Old 06-09-2005, 03:06 PM   #7 (permalink)
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Angry Can you list any 3rd party apps you have installed

ustreetcub,

Since you're running four BB's, I would assume you're keeping 3rd party apps off or to a minimum. From what has been discussed on this thread so far, the only common items may be the O.S. itself and BBWeather. BBWeather, BBToday, and PocketDay (I presume) are all resident programs that constantly update themselves. It's possible one of them can leak memory.

Well, this blows. This is the amount of memory I had available immediately before and after a USB sync:

Before: 994,408
After: 735,864

So, a USB sync saps memory??? Can others try this quickie experiment and let me know the results. If this proves true, I should not connect my BB to my computer until this issue is resolved or at least only use it to backup my handheld once a week.

cfjacksn
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Old 06-09-2005, 03:08 PM   #8 (permalink)
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Have you enabled compression in the options?

Tools > Security > Content Compression

Also, clear the logs
Shift LGLG and then clear the log.
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Old 06-09-2005, 03:40 PM   #9 (permalink)
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Default Cleared log, compression turned on

My File Free Before Sync: 1,215,748
After USB Sync: 818,680

Anyone want to give it a try?

cfjacksn

BTW, I thought compression only worked with Content Protection. Do you have any definitive word on that stonent? Thanks for your help.
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Old 06-09-2005, 03:41 PM   #10 (permalink)
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Yeah, content compression is enabled on all the devices, and no third party apps are involved at all. Thanks also for the tip on clearing the device log...I didnt know how to do that before. Only two of them are USB (the 7230 models) the 6710's are serial. I have an open ticket with BB for this issue, hopefully they will come back with an answer. any other suggestions off the top of anyone's heads? Thanks for the replies!
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Old 06-09-2005, 03:50 PM   #11 (permalink)
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Default Try a USB Sync on the 7230's

And see if there is a big memory difference pre & post sync,

cfjacksn
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Old 06-13-2005, 02:47 PM   #12 (permalink)
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Checked the memory different pre and post sync, there was a slight difference, but not as big as you experienced. I have since just re-formatted and re0loaded the OS and asked the users to clean up their tasks and other items in other folders. Im gonna just wait this out and see if it comes up again. The users are cool with this. Thanks!
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Old 06-13-2005, 04:12 PM   #13 (permalink)
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ustreetcub,

A couple of other users have reported similar behavior. This thread was posted at PDA Street Forums:

http://www.pdastreet.com/forums/show...threadid=58767

I've managed to stay ahead of my memory problem, although I think it still wastes too much memory. Good luck. Please post any new findings for those of still trying to cope with this mystery.

Thanks,

cfjacksn
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Old 06-20-2005, 10:04 AM   #14 (permalink)
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I just found this bit of info:from http://www.maxis.com.my/blackberry/consumer/faq.htm

How do I manage "Low Memory" on the Handheld?
Low Memory Manager begins an automatic process of removing old, static items from flash memory This allows new information to be stored when a BlackBerry Wireless Handheld™ runs out of the available memory. Low Memory Manager is invoked when the File Free field displays 0 bytes. Flash memory stores user data for handheld applications, such as: Messages, Calendar, Address Book, Tasks and MemoPad. Memory is freed by deleting the data structures listed below in order of deletion.
-Remote Address Lookup requests
-Browser cache
-Old attachment data
-Old calendar entries
-Old messages
If memory cannot be recycled by deleting these data structures, then the Low Memory Manager process ends.

Note: Calendar entries and emails deleted by the Low Memory Management are not reconciled back to the mail system.
The File Free field displays memory available for data storage. The File Total field displays remaining storage space, after loading the radio and operating system software as well as the overhead.
To view the File Free and the File Total fields on the handheld:
Go to Options > Status > File Free.

So...I am lead to believe that this is a service on the devices that is doing this, and in effect, not an issue with the server or anything else...does this sound right to you all?
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Old 06-20-2005, 10:17 AM   #15 (permalink)
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the above post was ripped from an actualy BB knowledgebase article

http://www.blackberry.com/knowledgec...37078&vernum=2
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Old 06-20-2005, 10:46 AM   #16 (permalink)
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I called RIM to verify this, and they confirmed. So there isnt a problem that can be fixed, so to speak. This issue is pointing towards user use rather than a server-born issue or something wrong with the software or anything like that.

my users are gonna just have to learn to clean their stuff up!
Any other suggestions from anyone else out there?
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Old 06-20-2005, 01:43 PM   #17 (permalink)
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Exclamation The Memory Manager

Is an established part of the operating system. It's designed to ensure that the BlackBerry is at least useable as a phone/email device. My problem is that this is more of a recent thing. I've never had a problem with zero memory before. Even when I installed 4.0 on the BB and my BES upgraded to 4.0 Enterprise Server, I never had a problem. Only recently, have I experienced this issue. Not long after the BES was upgraded to the latest service pack, I noticed the zero memory problem. I still suspect either faulty software, or a memory leak caused by wireless/USB sync.

cfjacksn
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Old 06-21-2005, 10:25 AM   #18 (permalink)
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I also think the "auto more" feature is adding to the problem when enabled. I had my users turn this off. This can only be a good thing....it will ensure that all messages received are either of equal or lesser value to each other, except for when the user manually requests for more.
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Old 07-20-2005, 06:49 AM   #19 (permalink)
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Hi there!
I am experiencing the same problems... The memory loses roundabout 100KB per day, and the only 3rd-Party Apps, I have installed are: Notifire and Blackberry Messenger and the Orange theme... I installed all of them around the time, where the problem began, but uninstalling them didn´t help...
I use a 7230 with the latest vodafone-germany OS (4.0.0.188)...
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Old 07-22-2005, 10:37 AM   #20 (permalink)
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I'm also seeing this issue on my 7320. I don't have any additional software on the device but i'm seeing memory drop day after day.
- calendar dates, emails, addresses are all at low levels (less than 100 each)

I have the most current 'OS' 4.0.0.185 on the device and the desktop software is also current (T-Mobile site)

My thought is this has to do with the sync process.

Here's an example. Connected device to computer and brought up the Blackberry backup/restore program going to the 'advanced' panel. While viewing the advanced screen you'll see backup data on the left and the device's current data on the right. Note your total memory at the top right of the advance screen. Now hit the 'Refresh' key. You should see the device memory drop. Repeated 'Refreshes' lead to more memory going away. This memory does not come back with a completed sync. I've replicated this on 3 devices using 4.0 - other two were not 7320.

Talked with T-Mobile and RIM about this. RIM was able to recreate the issue on a 7320 using 4.0 software.

The temp fix (at least for my device) is removing the batt. At this point all 'missing memory' is returned.

I'm thinking about going back to 3.X software to see if its a fix.
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