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Old 02-26-2007, 01:49 PM   #1 (permalink)
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Default Managing both phone and email contacts

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I was asked about a better way to manage contacts by one of our users today. Currently we sync the address book of their choice since Blackberry still can't do multiple address books. Of course this presents the problem of going through 2,000-3,000 contacts that don't all of numbers when you want to make a call. If we save their phone numbers to the SIM card, then they don't sync back up with our mail system.

Does anyone know of a good way to manage between phone and email contacts? Doesn't seem like it would be hard to have a view in the address book that only shows contacts with phone numbers. Some of our users simply put an "a-" in front of their phone contacts so they can be easily identified.


This has been an issue since we first got our BES 2 years ago, but I haven't checked back on this in quite a while.

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Old 02-26-2007, 05:41 PM   #2 (permalink)
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Like who has 2000 contacts??

you haven't confirmed your environment but there's a nice way of doing it on exchange /outlook - categories. Setup one address book (on the server) for the user then split their contacts between two categories "Email" and "Phone" (or whatever - I have personal, business, mycompany) then simply allocate a user to the relevant category. Once you've waited 3 months for it all to sync then in the address book where you have the 2k list then select "Filter" and select the category you want to filter on, and you're all good...

Note: Once a filter set has been set in the address book it's always there until you remove it..and the next time you drop into address book the then name of the category will be shown..
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Old 02-27-2007, 09:10 AM   #3 (permalink)
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It sounds like you really need to put the GAL lookup to use. There's no reason to have 2,000-3,000 contacts if most of them are company employees. You can sync multiple address books but you have to sync via USB (using Desktop Manager) and, IIRC, the secondary folder is only a one-way sync.

Definitely don't use the SIM phonebook.

Don't people know who they need to call? I mean, when I go to place a call I don't just randomly pick someone with a phone number. Usually I know the name of the person I'm trying to reach. Search works really well in the address book -- you just need to start typing to narrow it down. In most cases I can find the person I need by typing only a few letters.
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Old 02-27-2007, 11:20 AM   #4 (permalink)
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We are using GroupWise 6.5.

We have about 20 users, over half of which are executives, the rest senior managers. They don't all have 2000 contacts, but they range anywhere from 500-3000, and the large majority of those are email contacts with no phone number.

There is no way I am giving them access to the desktop manager again, that thing was a royal pain.

I guess the best way to go about this is to assign all contacts with phone numbers to a "Phone" category, then filter it based on that.
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