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Old 02-26-2007, 02:13 PM   #1 (permalink)
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Default How To: Multiple Email With Correct Reply Address

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There are tons of threads regarding how to setup email on a blackberry. Despite the massive amounts of great information out there it can get confusing, especially for those with BIS 2.0 who want to push personal accounts to their BB device. I know this, because after a year hiatus from the BB world I am back and needed to setup my device with multiple email accounts and information is scattered and confusing. Hence, the purpose of this thread.

The goal here is to have multiple email accounts pushed to your BB while retaining the correct address for replies AND while having all your email available through the Gmail web app. There is an outdated app called BBReply which attempted to correct this, but is now obsolete. There was also an attempt by Cross River with their app "Reply As New", however I, along with others, felt this app to be very buggy.

I have my own company email hosted by a hosting company. I also have a personal address with Gmail. I really like the Gmail interface and the ability to have all my email in one web app with threaded conversations is extremely productive and efficient. So I forward all my company email to Gmail to gain these benefits as well as to take the strain off of my email hosting account (bandwidth/storage charges, etc). This is a great setup, but what about getting the mail pushed to the BB? Well, if you simply setup BIS with your Gmail account, you will indeed get all your mail. But, the reply address will always be [email address]. You could also simply enter your company email in BIS, but I find Gmail's spam filtering top notch, and automatically having messages forwarded eliminated the spam protection I needed.

This presents a problem...and here's how to fix it.

1) First and foremost, this assumes you have all your company email forwarded from the server to your gmail account. You can do this through your hosting company's control panel, or you can ask your administrator to do it for you.

2) Enter your company email to BIS so that it will allow your BB to compose and send with your company email address.

3) Enter your Gmail account to BIS. This will also allow for the composing and replying of messages with your gmail address.

4) In BIS, create a filter for Gmail called "No Company Messages" and then enter your company email address in the To: and click "Do not forward messages..."

5) In BIS, in the filters option for Company mail check the box under the heading When no filters apply:
"Do not forward messages to handheld".

6) In Gmail settings, create a filter and forward all messages that match To: [email address] to [email address]. The key is to use a filter in Gmail, not the forwarding options. This will allow you to retain the "correct reply" to address on your BB.

That's it!

You will now be able to compose messages using any of your email addresses and when replying to messages they will have the correct email address. You can of course set this up for many different accounts. Although this seems long and confusing, it literally takes a few minutes to setup. If anyone has any questions or needs clarification, please let me know. Hope this helps.

***EDIT***

You also need "No Sent Message" filters so you don't get back every message you send.

1) In BIS for your Gmail account, create a filter named "No Sent Gmail" and add your gmail address to the "From:" field and select "Do not forward messages to handheld"

2) Again in BIS for your Gmail account, create another filter named "No Sent Company" and add your company address to the "From:" field and select "Do not forward messages to handheld"

To make sure the correct address shows up when replying with your company mail:

1) In BIS, click edit for your blackberry.net address and then set the "Reply To:" as your [email address]

Last edited by Ominx : 02-28-2007 at 11:43 AM.
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Old 02-27-2007, 08:18 AM   #2 (permalink)
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So this uses Gmail for filtering but then forwards company mail to the *.blackberry.net address to push it to the BB?

Just remember to do the same for cc:'ed email (and I guess you're out of luck for bcc:'ed email).
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Old 02-27-2007, 10:26 AM   #3 (permalink)
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Quote:
Originally Posted by takeshi
So this uses Gmail for filtering but then forwards company mail to the *.blackberry.net address to push it to the BB?
Exactly.

Quote:
Originally Posted by takeshi
Just remember to do the same for cc:'ed email (and I guess you're out of luck for bcc:'ed email).
Yes, these also need to be done for all CC mail as well. BCC...yea SOL.

I also should note you need to add a couple of "No Sent Message" filters to BIS so you don't end up in a loop. I have edited the original post with these.

Last edited by Ominx : 02-27-2007 at 10:30 AM.
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Old 02-28-2007, 10:28 AM   #4 (permalink)
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nevermind I just figured out my own question

Last edited by mark319 : 02-28-2007 at 11:03 AM.
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Old 02-28-2007, 10:38 AM   #5 (permalink)
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In BIS, click edit for your blackberry.net address and then set the "Reply To:" as your [email address]

Thanks for pointing out this missing step. I have also update the original post to include this instruction.

Last edited by Ominx : 02-28-2007 at 10:45 AM.
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Old 03-12-2007, 08:32 PM   #6 (permalink)
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Default only one 'sent from:' address?

Dear Ominx.

This is an extremely helpful thread. I have been struggling with getting my BB to use the correct 'sent from:' address as I use two work 'identities'.

I followed your instructions and they worked very well for one of the addresses. Then I went on the add the other one but it seems to use the same sent from address as the other one. In fact, it always uses the sent from address which is the 'reply to' address in my [email address].

Is that expected behaviour? or am I doing something wrong?

thanks

v
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Old 05-02-2007, 03:55 PM   #7 (permalink)
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I'm having exactly the same issues as the poster above.

I've set up correctly as mentioned in the OP, but am still getting my @instantemail.blackberry.net address as the From.

Any suggestions would be greatfully recieved, as this was working superbly for me originally!

Many thanks,

Oli
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Old 05-03-2007, 10:31 AM   #8 (permalink)
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Just as an update for this, there's a crazy rule on my server where internal mail goes to a different username than externally sent mail.

I'm very puzzled as to why this has stopped working, especially as it was working perfectly before.

I've pasted below the header of an email I sent just before this stopped working, any help would be very gratefully recieved:

Microsoft Mail Internet Headers Version 2.0
Received: from service8.mimecast.com ([212.2.3.136]) by server01.Enterprise.local with Microsoft SMTPSVC(6.0.3790.1830);
Fri, 27 Apr 2007 12:42:13 +0100
Received: from smtp01.bis.eu.blackberry.com (smtp01.bis.eu.blackberry.com [216.9.253.48])
by service8.mimecast.com;
Fri, 27 Apr 2007 12:42:13 +0100
Message-ID: <2023147474-1177674130-cardhu_blackberry.rim.net-8692256-@bxe008-cell00.bisx.produk.on.blackberry>
Reply-To: [email address]
References: <941950532-1177492055-cardhu_blackberry.rim.net-1111557458-@bxe035-cell00.bisx.produk.on.blackberry> <BFFB4AD7B6FE6542A5FC945F470EEEE5022B16C0@EVS.uk.c ommonpurpose.org.uk>
In-Reply-To: <BFFB4AD7B6FE6542A5FC945F470EEEE5022B16C0@EVS.uk.c ommonpurpose.org.uk>
To: "Simon Delf" <Simon.Delf@commonpurpose.org.uk>
Subject: Re: Message
From: "=?UTF-8?B?T2xpIFdhdHRz?=" <oli@enterpriseinsight.co.uk>
Date: Fri, 27 Apr 2007 11:42:35 +0000
MIME-Version: 1.0
X-MC-Unique: 107042712421301101
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: base64
Return-Path: [email address]
X-OriginalArrivalTime: 27 Apr 2007 11:42:13.0362 (UTC) FILETIME=[190BD520:01C788C1]
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Old 05-03-2007, 10:33 AM   #9 (permalink)
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Just as an update for this, there's a crazy rule on my server where internal mail goes to a different username than externally sent mail.

I'm very puzzled as to why this has stopped working, especially as it was working perfectly before.

I've pasted below the header of an email I sent just before this stopped working, any help would be very gratefully recieved:

Microsoft Mail Internet Headers Version 2.0
Received: from service8.mimecast.com ([212.2.3.136]) by server01.Enterprise.local with Microsoft SMTPSVC(6.0.3790.1830);
Fri, 27 Apr 2007 12:42:13 +0100
Received: from smtp01.bis.eu.blackberry.com (smtp01.bis.eu.blackberry.com [216.9.253.48])
by service8.mimecast.com;
Fri, 27 Apr 2007 12:42:13 +0100
Message-ID: <2023147474-1177674130-cardhu_blackberry.rim.net-8692256-@bxe008-cell00.bisx.produk.on.blackberry>
Reply-To: [email address]
References: <941950532-1177492055-cardhu_blackberry.rim.net-1111557458-@bxe035-cell00.bisx.produk.on.blackberry> <BFFB4AD7B6FE6542A5FC945F470EEEE5022B16C0@EVS.uk.c ommonpurpose.org.uk>
In-Reply-To: <BFFB4AD7B6FE6542A5FC945F470EEEE5022B16C0@EVS.uk.c ommonpurpose.org.uk>
To: "Simon Delf" <Simon.Delf@commonpurpose.org.uk>
Subject: Re: Message
From: "=?UTF-8?B?T2xpIFdhdHRz?=" <oli@enterpriseinsight.co.uk>
Date: Fri, 27 Apr 2007 11:42:35 +0000
MIME-Version: 1.0
X-MC-Unique: 107042712421301101
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: base64
Return-Path: [email address]
X-OriginalArrivalTime: 27 Apr 2007 11:42:13.0362 (UTC) FILETIME=[190BD520:01C788C1]
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Old 05-03-2007, 11:32 AM   #10 (permalink)
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Is there anyway so that when you respond, the body doesn't show the gmail address as where it was originally received? Or is this accomplishing this. Maybe I just missed it.
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Old 05-03-2007, 11:39 AM   #11 (permalink)
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Wirelessly posted (BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/123)

The text pasted above is only viewable if you click options in outlook, so I'm not bothered what shows there...

Thanks for the suggestions though!

Its very odd
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Old 05-04-2007, 07:56 AM   #12 (permalink)
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Just FYI, it seems that this is an issue related to BIS 2.3, for anyone who's curious...
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