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Old 02-27-2007, 03:25 PM   #1 (permalink)
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I am looking at upgrading to Sprint's 8703e from a Samsung phone I have for work related items. I am about a year into my new contract so I can't really use the "I will switch carriers" card and leverage with retentions.

I also want to avoid as a single person adding a line I don't need.

Is there anyone who was successful in a similar situation have any advice on how to get a price break?

I will pay full price if I need to but it doesn't hurt to try.

Last edited by jessep28 : 02-27-2007 at 03:39 PM.
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Old 02-27-2007, 07:56 PM   #2 (permalink)
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Sometimes you can get a break if you ask. Maybe not the ful discount but at least some discount.

I'd go to a store and ask. If you don't like the answer, go to another store or call or shop online.
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Old 02-27-2007, 08:36 PM   #3 (permalink)
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Quote:
Originally Posted by jessep28
I am looking at upgrading to Sprint's 8703e from a Samsung phone I have for work related items. I am about a year into my new contract so I can't really use the "I will switch carriers" card and leverage with retentions.

I also want to avoid as a single person adding a line I don't need.

Is there anyone who was successful in a similar situation have any advice on how to get a price break?

I will pay full price if I need to but it doesn't hurt to try.
I generally do very well in this area. I have bought 5 phones (last year) without ever being eligible for an upgrade and payed less than upgrade price everytime. You just have to be willing to spend some time in the store, be really patient and keep asking. The key is to be very polite, complimentary of the service and "ask for help". This works much better for me, than threatening to switch carriers which is a confrontational position.

Explain that you are an independent contractor, and you just got a new client. A large company that communicates via BlackBerry and to fulfill the contract you too, need a BlackBerry however you will have to pay for it yourself. When they quote you the first price, whether that is list price or an upgrade price, be grateful and say, thanks I appreciate your offer it's a good one. However I cannot fit that into my budget and I would like a courtesy discount. This is where you need to have a price in mind so if they ask what you would be willing to pay you are ready. Most of the time they will just say no.

Now, the key here is to be very patient, think of this as a process (negotiating always is) and be courteous and persistant. Tell the person that's waiting on you that you understand and appreciate everything he or she has done (even though they really did'nt do anything) and ask for a manager. Once again, be persistant in a very pleasant way. If they say the mgr is busy, ask when he/she will be available and be willing to wait. Once you get the manager start over again. Also in a friendly way say, I'm not looking to go to another carrier as I like your service, I just need help here as it's a requirement for my new job and I have to pay for it. Tell them you would be more than happy to extend your contract.

I have used this technique when I was NOT due for an upgrade and ended up negtotiating the price of the phone to $50 BELOW the upgrade price. Remember that they have a lot of markup and that they are going to make a lot of money on airtime. So do not hesitate to ask for a price you can afford. Finally be prepared to say thanks, and walk out (slowly). One time I had turned around to walk out and instead of going directly to the door, I wandered around "looking" at accessories and the "real mgr" came out of the back, walked straight to me, introduced himself and after 20 minutes of conversation I got the phone for $100 BELOW upgrade price. Remember that generally the only person in the store than can authorize a discount in the store manager.

Good Luck! and let us know how you do.
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Old 02-27-2007, 08:57 PM   #4 (permalink)
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Everything archer6 said are great negotiating tips. Courtesy, persistence, and having a goal are extremely important. You should also keep in mind and utilize any leverage you have. Are you a long time subscriber? Do you have a high monthly bill? I know with VZW, I have 7 lines and pay almost $8,000 a year for service. Because of this, I know I have achieved a certain status with my account. The actual name is escaping me at the moment, but the point is that it's leverage. Even without threatening to change carriers, I know they want me as a customer. Bottom line, I haven't paid retail for a phone...well ever.

So keep archer's comments in mind and find some sort of leverage with them and you'll walk out a happy customer.

Good luck!
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Old 02-27-2007, 10:05 PM   #5 (permalink)
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Thanks for the advice.

I may try to go through telesales first then move up to the retail stores. Face-to-face negotiations are tough since I have always been a nice guy and it's difficult for me to take no for an answer.

However, we all have to learn sometimes.

Last edited by jessep28 : 02-27-2007 at 10:09 PM.
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Old 02-27-2007, 11:29 PM   #6 (permalink)
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jessep28,

Here's a way to reframe your thinking which is quite true.

1) You are a valuable customer that they earn income from every month.

2) You are changing phones which not only adds more money to their sales, but moves another phone for them. They get credited for unit sales by volume.

3) The likelyhood of you getting what you want increases as much as 40% in face to face negotiations.

4) What many people do not realize is that calling in connects you to a call center where they have little or no authority to allow discounts.

5) Remember as another forum member suggested earlier, if you get someone at the store that is not customer oriented, go to another store.

Good Luck!
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Old 02-28-2007, 01:03 PM   #7 (permalink)
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That helps. When I get a chance I will go in and have a chat with them and let you all know what happens.
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Old 02-28-2007, 08:35 PM   #8 (permalink)
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CHeck this post:
http://www.blackberryforums.com/gene...ade#post458246

That worked for me. The guys above are correct. Always be very polite. You will almost certainly get your way if you are adding a data plan you did not have before.

Don't know if you can pull it off, but I tend to sound a little "country" and awestruck, like "Dang, those Blueberries are real neat". Really puts people at ease since you seem stupid, they try less for the hard sell and you can use that to get what you want. Cuts through several layers of "salesmanship".
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Old 03-09-2007, 08:59 AM   #9 (permalink)
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These strategies differ based on what phone you are getting. If you are getting an older BB, you might be able to get them to give you a good discount. Being polite wont help if you are trying to get an 8800 the day after it came out.

However, I have been able to snag most of the new launches by using a corporate discount. Try that if it helps.
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Old 03-09-2007, 10:16 AM   #10 (permalink)
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Ugh, I hate when people do this.

What does your carrier owe you besides service? PAY THE PRICE YOU ARE SUPPOSED TO. To those who have bartered your price down, why do you think you are owed anything? Just because you shop at Walmart for many years does not mean that you are owed ANYTHING or deserve ANY discount for your continued patronage.

I'm sorry, this just makes me so angry. I paid the upgrade price where it was due, and the full retail price if for some reason I needed to throughout the length of my contract.

And to archer6, it's good to see where America is headed, lying to get what you want for a price that you want. It makes me proud (sarcasm).
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Old 03-09-2007, 11:29 AM   #11 (permalink)
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Consumers Job= Save As Much Money As Possible

Sellers/companies Job= Make As Much As Possible
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Old 03-09-2007, 01:35 PM   #12 (permalink)
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Quote:
Originally Posted by xxaarraa
These strategies differ based on what phone you are getting. If you are getting an older BB, you might be able to get them to give you a good discount. Being polite wont help if you are trying to get an 8800 the day after it came out.
It's only impossible if you don't try. I believe in postive thinking and respectful negotiations. A little time, perserverance and courtesy has worked for me every time.

Here is my most recent example:

I went into my local Cingular/at&t store the very day the 3.5G Motorola V3xx arrived. Did some relaxed low key negotiations and purchased the phone for $25.00

Not only that, the manager made of point of thanking me for my business and loyalty. Win/Win the only way

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Old 03-09-2007, 01:54 PM   #13 (permalink)
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Quote:
Originally Posted by jlink38
Ugh, I hate when people do this.

What does your carrier owe you besides service? PAY THE PRICE YOU ARE SUPPOSED TO. To those who have bartered your price down, why do you think you are owed anything? Just because you shop at Walmart for many years does not mean that you are owed ANYTHING or deserve ANY discount for your continued patronage.

I'm sorry, this just makes me so angry. I paid the upgrade price where it was due, and the full retail price if for some reason I needed to throughout the length of my contract.

And to archer6, it's good to see where America is headed, lying to get what you want for a price that you want. It makes me proud (sarcasm).
You do not need to apologize as you have above for getting angry, you have every right to act in whatever manner makes you feel good. To personalize it and name me as your target, is a lack of self control. Many people negotiate, not just me.

At no time have I ever suggested that they "owe me".

Quite the contrary. I'm presenting them with a great opportunity to sell another phone. Plain and simple. Negotiation is one of the foundations of the free enterprise system. If they did not want to sell it to me for a discount they can simply say no. It's up to them, I'm simply asking.

I chose to lighten up, and think positive while being open minded.

For every person that gets a discount there are thousands that pay full pop, which more than offsets any consideration given to their good customers.

Cheers
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Old 03-09-2007, 01:55 PM   #14 (permalink)
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Quote:
Originally Posted by ezrunner
Consumers Job= Save As Much Money As Possible

Sellers/companies Job= Make As Much As Possible
Well Said !

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Old 03-09-2007, 02:13 PM   #15 (permalink)
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The reality is that many service providers build in a LOT of extra costs into the price of the phone. You cannot realistically think that the 50% (or more) costs reduction is real - they have built in all that extra cost. There will always be people not savy or intelligent enough to negotiate a fair price. Those are the ones whose lack of initiative (or skill) to negotiate covers the profit margin necessary keep those companies profit margins high and allow those of us who agressively try to make sure we are not getting hosed by the service provider. Your decision not to try and get the best price is your own fault.
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Old 03-09-2007, 05:03 PM   #16 (permalink)
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Quote:
Originally Posted by kelvin
The reality is that many service providers build in a LOT of extra costs into the price of the phone. You cannot realistically think that the 50% (or more) costs reduction is real - they have built in all that extra cost. There will always be people not savy or intelligent enough to negotiate a fair price. Those are the ones whose lack of initiative (or skill) to negotiate covers the profit margin necessary keep those companies profit margins high and allow those of us who agressively try to make sure we are not getting hosed by the service provider. Your decision not to try and get the best price is your own fault.
OK maybe at a garage sale, but not from a corporation. I didn't know that I should be making offers at retail stores for things that I want to buy but don't want to pay for.
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Old 03-09-2007, 05:14 PM   #17 (permalink)
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Quote:
Originally Posted by kelvin
The reality is that many service providers build in a LOT of extra costs into the price of the phone. You cannot realistically think that the 50% (or more) costs reduction is real - they have built in all that extra cost. There will always be people not savy or intelligent enough to negotiate a fair price. Those are the ones whose lack of initiative (or skill) to negotiate covers the profit margin necessary keep those companies profit margins high and allow those of us who agressively try to make sure we are not getting hosed by the service provider. Your decision not to try and get the best price is your own fault.
Well said, you are 100% correct. Nice work.

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Old 03-09-2007, 06:43 PM   #18 (permalink)
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If you don't ask for a price break, you get no break. Worst that can happen they say NO. I have worked for wholesaler, manufacturer and now sales Look everyone has their take on something the cost of an item entails a great deal from first idea to design, developement marketing and more importantly the willingness of the majority of the public to pay the recquired price. If some of us out here wanna try and get a better price why shouldn't we? I work 60+ hours a week I work hard for my money so i try to part with little of it as I can. So I barter I even talked a price down at Wal-Mart before, Call me cheap if you will. I don't feel I am owed a lower price but I am sure gonna ask if they can do any better on a price. Odds are I will buy it either way
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Old 03-09-2007, 09:18 PM   #19 (permalink)
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Quote:
Originally Posted by jlink38
OK maybe at a garage sale, but not from a corporation. I didn't know that I should be making offers at retail stores for things that I want to buy but don't want to pay for.
So, when you go to buy a new vehicle, you just walk right in and agree to pay MSRP without negotiating? I own my own business and I don't mind customers trying to negotiate with me, I don't usually budge, but I'll atleast listen and politely turn them down.

Oh and for the record, that nice pretty 8703e that you paid $250 for cost your provider about $50, so it's not as if you're stealing food out of their mouths by negotiating a lower price.
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Old 03-10-2007, 01:41 AM   #20 (permalink)
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Check this out:
6 Confessions Of A Former Sprint Sales Rep - Consumerist

Most of the points are really neat. Tell us if they work.
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