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Old 04-20-2005, 06:59 AM   #1 (permalink)
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Exclamation HELP with IT Policy (please, all knowledgable people)

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I purchased a BB 7230 off of eBay a while ago and have been using it on TMobile with the BWC service. I have had only one major problem with the device: There is no way to send an SMS. Most Blackberrys (as you all know) can send an SMS when you click a name in the address book or in the compose message "To:" field. My hidden menu just has Call XXXX or Email XXXXX.
After 5 calls to tech support, they finally asked me to go into the Security section in Options and I realized for the first time that my BB had an IT Policy on it called "CitiBB Pol" that is preventing it from having the SMS feature or doing OTA downloading.
If anyone knows of ANY way to delete the IT Policy, either by just getting rid of it or by totally clearing out the BB and replacing everything on it (OS, Contacts, Messaging settings), I would really appreciate the help and would even be willing to REWARD the person who helps me.
Aside from keeping me from doing SMS, it also keeps me from OTA downloading, installing new programs, and putting ringtones on.
I am really in need of help! Please if you have any ideas, feel free to email me at: [email address] .
THANKS IN ADVANCE!!!
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Old 04-20-2005, 07:15 AM   #2 (permalink)
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This can be fixed by completely wiping the system. first thing to do is check and see what version the OS is by giong to options and then about. if it is 3.6 then it will be easy to upgrade to 4.0

-click on this link and download the latest software http://software.se.t-mobile.com/

-install the software on the machine and then run the application loader from desktop manager. it should tell you that there is a new version of the software.

- click through the prompts and make sure to uncheck anything that say backup or restore application data or messages. on the last page before you click finish click the advanced button and check both boxes.

this will completely clear the handhels and bring it back to a factory state. make sure that you sync before hand as it will definately clear all data and 3 party software. feel free to e-mail me with any questions

[email address]
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Old 04-20-2005, 08:05 AM   #3 (permalink)
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i have found that even by re-installing the handheld software, the IT Policy will remain.

You can try creating a localised IT Policy but you will need to re-install Desktop Manager and changing the setup.ini file to refer to this localised policy file. Then when you re-cradle it should replace the IT policy with the localised one.

This has worked on a few occasions but most of the times the It policy still remains.

The only other option would be to put it on a BES and apply a policy that has all functions enabled or contact RIM.
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Old 04-20-2005, 08:21 AM   #4 (permalink)
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The IT policy cannot be removed from a wipe or an upgrade. A new policy must be pushed to the blackberry from another server or through a policy BIN file. Check this thread.

Disable Security After Leaving an Organization with BES

The best way is to find a friend that has access to a Blackberry Server that can add you then push a blank policy to it and then remove you. The way in the thread i just listed will work, but you need to have access to a file called ITpolicy.exe. There is actually a folder on the BB server cd called ITpolicy and it has all the files needed to push a blank policy to it. Due to the nature of the file it cannot be distributed since it is owned by RIM and it is distributed with the software. I was able to get a hold of a friend and i brought it to him and together we were able to remove my policy without wiping my device as the thread shows, and now I can disable my password and there is no IT policy shown. I also bought my 7230 from Ebay last week and it annoyed me till i could figure it out. I am sure most of the used BB for sale on ebay will have a ITPolicy on it. RIM and Tmobile tech support will not help you.
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Old 04-21-2005, 12:14 AM   #5 (permalink)
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I have been getting great help from DShrearton all day and think we are about on the brink of getting it done...... So much gratitude is warranted for your time that you have spent thus far alone on my case..... A HEADS UP THOUGH>>> I WILL BE EMAILING YOU FROM MY HOTMAIL ACCOUNT UNTIL WEHAVE DONE THIS ENTERPRISE ACTIVATION
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Old 05-02-2005, 12:08 AM   #6 (permalink)
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also need itpolicy.exe or someone to create me a bin file to disable password setup by previous owner. email [email address]. Thanks
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