Originally Posted by NJBlackBerry
It's not 85M - it is GSM.
If the BB loses EDGE signal, it downgrades to GSM. With GSM you only have voice and SMS text.
It could be a radio issue on the BB. Or perhaps reloading the OS would help.
that would make sense. i never actually thought of that. i hadnt actually seen the phone while he was having the problem as he travels a lot and it usually corrects itself. i suppose another fix would be to tell him to go to the eye doctor and have his eyes checked so that next time i know EXACTLY what it says.
thanks for the help. much appreciated.