BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 03-14-2007, 11:43 AM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2006
Model: 8700
Carrier: Cingular
Posts: 30
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default what is 85M?

Please Login to Remove!

our VP is getting '85M' instead of 'EDGE' (cingular phone) on his blackberry 8700c about once every 2 weeks. after a 2 or 3 power cycles, it finally switches back to 'EDGE'. it causes him to not receive any emails, but he can still make/receive calls. we're pretty sure that its not a network issue because its happened in CA, AZ, and TX. his assistant that travels with him will stay on the 'EDGE' network with no problems and she has the same phone. cingular has no idea what this is or why it is happening. has anybody else experienced this or know anything about it? i've put in a trouble ticket with cingular about it, but i'd like to be able to tell my VP what it could possibly be. and cingular tends to take a long time when you issue a trouble ticket with them.
i've searched this forum and googled about 300 different options on '85M', but there doesnt seem to be anything out there regarding it. please help!!
Offline  
Old 03-14-2007, 11:59 AM   #2 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: iPh6
Carrier: AT&T
Posts: 27,813
Post Thanks: 33
Thanked 442 Times in 382 Posts
Default

It's not 85M - it is GSM.

If the BB loses EDGE signal, it downgrades to GSM. With GSM you only have voice and SMS text.

It could be a radio issue on the BB. Or perhaps reloading the OS would help.
Offline  
Old 03-14-2007, 12:22 PM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2006
Model: 8700
Carrier: Cingular
Posts: 30
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by NJBlackBerry
It's not 85M - it is GSM.

If the BB loses EDGE signal, it downgrades to GSM. With GSM you only have voice and SMS text.

It could be a radio issue on the BB. Or perhaps reloading the OS would help.
that would make sense. i never actually thought of that. i hadnt actually seen the phone while he was having the problem as he travels a lot and it usually corrects itself. i suppose another fix would be to tell him to go to the eye doctor and have his eyes checked so that next time i know EXACTLY what it says.
thanks for the help. much appreciated.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.