I am trying to get my BlackBerry to work. The bottom line is that I had a 7290, which died (broken screen), got a new one off eBay, and created a new account on BIS. My BIS (Orange France) did not complain about the PIN/IMEI being already used.
But - I have no browser icon, I can't send mail, and I don't receive. Updating the service book has no effect. Orange is clueless.
The phone is branded Orange, and seemingly (except for the theme) identical to my previous one.
Since I used to use my 7290 happily I am certain that my BlackBerry data plan is in place and usable.
I noticed I have 3 entris in the Host Routing Table, which I can register with. But it does not seem change anything.
What else can I check/test? What can I have Orange do? Thanks!
After trying the various proposed solution I did not unfortunately resolve the problem.
Instead, I worked my way through the various levels of tech support of my operator, who, once a specialist was assigned to this problem, has the issue resolved. It took a cumulative 8 hours on the phone with various experiments, and then suddenly the issue was resolved.
The only explanation was "there was a bug, we know not where or why, but now it seems to be working... so let's stop here." As "just" a consumer, that's fine for me.