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Old 03-14-2007, 04:34 PM   #1 (permalink)
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hello,

I am trying to get my BlackBerry to work. The bottom line is that I had a 7290, which died (broken screen), got a new one off eBay, and created a new account on BIS. My BIS (Orange France) did not complain about the PIN/IMEI being already used.

But - I have no browser icon, I can't send mail, and I don't receive. Updating the service book has no effect. Orange is clueless.

The phone is branded Orange, and seemingly (except for the theme) identical to my previous one.

Since I used to use my 7290 happily I am certain that my BlackBerry data plan is in place and usable.

I noticed I have 3 entris in the Host Routing Table, which I can register with. But it does not seem change anything.

What else can I check/test? What can I have Orange do? Thanks!
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Old 03-14-2007, 04:37 PM   #2 (permalink)
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Is there an IT Policy on the device maybe? Look in Options >Security Options >General Settings. Scroll to the bottom is there any reference to an IT policy?
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Old 03-14-2007, 04:38 PM   #3 (permalink)
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When you look in Service Books, do you see the entries for your email...?

Can you receive a PIN message?

Have you pulled the battery to allow the device to reboot?
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Old 03-14-2007, 04:41 PM   #4 (permalink)
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Well here is a good start....

Check Options >> Advanced Options >> Host Routing Table

and select Register Now....

Resend the service books and do a hard reboot (pull battery for 30 sec)

If all of that does not work you might need to call your service provider and make sure you are registered as having a data plan for that BB
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Old 03-17-2007, 06:42 PM   #5 (permalink)
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Thank you all for your responses!

After trying the various proposed solution I did not unfortunately resolve the problem.

Instead, I worked my way through the various levels of tech support of my operator, who, once a specialist was assigned to this problem, has the issue resolved. It took a cumulative 8 hours on the phone with various experiments, and then suddenly the issue was resolved.

The only explanation was "there was a bug, we know not where or why, but now it seems to be working... so let's stop here." As "just" a consumer, that's fine for me.

Regards,
L. Kremkow
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Old 03-17-2007, 06:52 PM   #6 (permalink)
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Glad you are back up but sorry that it took 8 hours to do so.... The key thing is that you are back up!
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